Шукати в статтях підтримки

Остерігайтеся нападів зловмисників. Mozilla ніколи не просить вас зателефонувати, надіслати номер телефону у повідомленні або поділитися з кимось особистими даними. Будь ласка, повідомте про підозрілі дії за допомогою меню “Повідомити про зловживання”

Докладніше

Ця тема перенесена в архів. Якщо вам потрібна допомога, запитайте.

delete account with 2FA enabled

  • 2 відповіді
  • 0 мають цю проблему
  • 3 перегляди
  • Остання відповідь від cor-el

more options

I am locked out of my primary Firefox account due to 2FA being enabled, loss of 2FA device, and cannot locate my backup auth codes. I still have control of the primary and secondary email addresses associated with the account. It seems like that should be enough to be able to delete the account, but there doesn't appear to be any way to do that. I would be glad to send email from one/both of those addresses if it would help facilitate the account being deleted.

I also have a Firefox Relay subscription active under that account, which is why I cannot just abandon it and use a new account.

I am locked out of my primary Firefox account due to 2FA being enabled, loss of 2FA device, and cannot locate my backup auth codes. I still have control of the primary and secondary email addresses associated with the account. It seems like that should be enough to be able to delete the account, but there doesn't appear to be any way to do that. I would be glad to send email from one/both of those addresses if it would help facilitate the account being deleted. I also have a Firefox Relay subscription active under that account, which is why I cannot just abandon it and use a new account.

Усі відповіді (2)

more options

Hi

The product that you refer to is one of our premium products. In order to get premium support from a dedicated agent, please select the product below to submit your question:

more options