Avatar for Username

Шукати в статтях підтримки

Остерігайтеся нападів зловмисників. Mozilla ніколи не просить вас зателефонувати, надіслати номер телефону у повідомленні або поділитися з кимось особистими даними. Будь ласка, повідомте про підозрілі дії за допомогою меню “Повідомити про зловживання”

Докладніше

Ця тема перенесена в архів. Якщо вам потрібна допомога, запитайте.

Unable to Setup Office 365 Email Account in Mozilla ThunderBird

  • 1 відповідь
  • 1 має цю проблему
  • 7 переглядів
  • Остання відповідь від Tim Miller Dyck

smartsupport
smartsupport
more options
  • When trying to setup an office 365 email account using Mozilla ThunderBird, we keep getting the message that our account is either not connected/authenticated.
  • Yet, we have followed all the steps that Microsoft and Mozilla advised:

1. Launch Thunderbird. Select +New, Existing Email Account from the 'hamburger' menu.

2. Enter your name and e-mail address. You can leave the password empty. Press Continue to have Thunderbird figure out where your mailbox is hosted. This should discover your account in Office 365.

The settings you see should be:

Username: Full Email Address Password:

Protocol: IMAP Incoming (IMAP): outlook.office365.com SSL Outgoing (SMTP): smtp.office365.com STARTTLS

3. Click Done to confirm the creation of your account. If you are prompted for your password, hit Cancel.

4. Navigate to Account Settings -> Server Settings.

5. Under Authentication method, select OAuth2.

6. Navigate to Account Settings -> Outgoing Server.

7. Under Authentication method, select OAuth2.

8. Close the Account Settings. Select your Inbox, and you should be prompted with the Office 365 login page followed by the Duo prompt.

* When trying to setup an office 365 email account using Mozilla ThunderBird, we keep getting the message that our account is either not connected/authenticated. * Yet, we have followed all the steps that Microsoft and Mozilla advised: 1. Launch Thunderbird. Select +New, Existing Email Account from the 'hamburger' menu. 2. Enter your name and e-mail address. You can leave the password empty. Press Continue to have Thunderbird figure out where your mailbox is hosted. This should discover your account in Office 365. The settings you see should be: Username: Full Email Address Password: Protocol: IMAP Incoming (IMAP): outlook.office365.com SSL Outgoing (SMTP): smtp.office365.com STARTTLS 3. Click Done to confirm the creation of your account. If you are prompted for your password, hit Cancel. 4. Navigate to Account Settings -> Server Settings. 5. Under Authentication method, select OAuth2. 6. Navigate to Account Settings -> Outgoing Server. 7. Under Authentication method, select OAuth2. 8. Close the Account Settings. Select your Inbox, and you should be prompted with the Office 365 login page followed by the Duo prompt. ''
Прикріплені знімки екрана

Усі відповіді (1)

Tim Miller Dyck
Tim Miller Dyck
more options

Hi there, this could be the same issue as reported here:

https://support.mozilla.org/en-US/questions/1400644

Try this workaround:

Use the Thunderbird Config Editor to set the setting network.dns.disableIPv6 to true by clicking the button on the right of this setting line to toggle it to true (the default is false).

Regards, Tim