Mozilla Destek’te Ara

Destek dolandırıcılığından kaçının. Mozilla sizden asla bir telefon numarasını aramanızı, mesaj göndermenizi veya kişisel bilgilerinizi paylaşmanızı istemez. Şüpheli durumları “Kötüye kullanım bildir” seçeneğini kullanarak bildirebilirsiniz.

Daha Fazlasını Öğren

why is my firefox a transparent blank window every time i open it

  • 2 yanıt
  • 6 kişi bu sorunu yaşıyor
  • 2 gösterim
  • Son yanıtı yazan: philipp

more options

Everytime i open my firefox its a blank blue transparent screen , please help ive restarted my machine and everything and if i deleate it and reinstall will i loose all my bookmarks ?

thanks Vimo

Everytime i open my firefox its a blank blue transparent screen , please help ive restarted my machine and everything and if i deleate it and reinstall will i loose all my bookmarks ? thanks Vimo

Seçilen çözüm

hello vimobhana, can you try launching firefox in safe mode by pressing the shift key while it is starting and see if the issue is occurring there too? maybe a theme or hardware acceleration is interfering here...

if safemode is working, you can try disabling hardware acceleration in firefox > options > advanced > general and or disable addons that might cause the problem. it also would be interesting which graphics hardware (adapter description, driver date & driver version) you are using - you can access this information in firefox > help > troubleshooting information towards the bottom of that page... thank you

Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems

Bu yanıtı konu içinde okuyun 👍 3

Tüm Yanıtlar (2)

more options

Seçilen çözüm

hello vimobhana, can you try launching firefox in safe mode by pressing the shift key while it is starting and see if the issue is occurring there too? maybe a theme or hardware acceleration is interfering here...

if safemode is working, you can try disabling hardware acceleration in firefox > options > advanced > general and or disable addons that might cause the problem. it also would be interesting which graphics hardware (adapter description, driver date & driver version) you are using - you can access this information in firefox > help > troubleshooting information towards the bottom of that page... thank you

Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems

more options

from another user we found out that this might be related to malware, could you see if you have the same addons installed, remove/disable them & run a in-depth scan of your system with security software - see https://support.mozilla.org/en-US/questions/940393#answer-377118