We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

Mozilla Destek’te Ara

Destek dolandırıcılığından kaçının. Mozilla sizden asla bir telefon numarasını aramanızı, mesaj göndermenizi veya kişisel bilgilerinizi paylaşmanızı istemez. Şüpheli durumları “Kötüye kullanım bildir” seçeneğini kullanarak bildirebilirsiniz.

Daha Fazlasını Öğren

incoming email address now missing in TBird v102.3.0

  • 2 yanıt
  • 0 kişi bu sorunu yaşıyor
  • 10 gösterim
  • Son yanıtı yazan: jem23109

more options

I recently upgraded from Tbird version 90+ to 102.3.0. Everything looks fine, except version 90+ showed four email accounts, and with version 102.3.0 the first one does not now show up in the left hand navigation pane. The first email account is still in the user account dialog, but no longer shows up in the left hand pane. What the heck is going on?

I recently upgraded from Tbird version 90+ to 102.3.0. Everything looks fine, except version 90+ showed four email accounts, and with version 102.3.0 the first one does not now show up in the left hand navigation pane. The first email account is still in the user account dialog, but no longer shows up in the left hand pane. What the heck is going on?

Seçilen çözüm

Thanks for the suggestion, but I was able to resolve the problem another way. I looked at the details of each email account (Menu > Tools > Account Settings), and found that the missing email account was listed in the navigation bar on the left hand side of the Account Settings page. I clicked on the missing email account to get details and discovered that for some reason the "Outgoing Server (SMTP):" entry had a generic SMTP address instead of the correct SMTP address for that email account. Why this would have changed, I cannot explain. I put in the correct SMTP address and then closed TBird. When I opened TBird again, the missing email account now showed up correctly on the main menu. Perhaps it was merely closing TBird and restarting it again that permitted the missing email account to show up again, I can't say for sure.

 So the problem seems to be solved. Thanks for your quick response and help.
Bu yanıtı konu içinde okuyun 👍 0

Tüm Yanıtlar (2)

more options

Check you have this setting:

  • 'View' > 'Folders' > 'All'

Then do this:

  • Menu icon > Help > More Troubleshooting Information
  • Under 'Application Basics' - Profile Folders - click on 'Open Folder'

window opens showing contents of your profile name folder

  • Exit Thunderbird now - this is important

Scroll down and delete the following files:

  • folderCache.json
  • folderTree.json
  • virtualFolders.dat
  • session.json
  • xulstore.json

Click on 'Mail' folder

  • delete 'smart mailboxes' folder

Start Thunderbird.

If this fixes your problem please mark as Chosen Solution. Report back on results.

more options

Seçilen çözüm

Thanks for the suggestion, but I was able to resolve the problem another way. I looked at the details of each email account (Menu > Tools > Account Settings), and found that the missing email account was listed in the navigation bar on the left hand side of the Account Settings page. I clicked on the missing email account to get details and discovered that for some reason the "Outgoing Server (SMTP):" entry had a generic SMTP address instead of the correct SMTP address for that email account. Why this would have changed, I cannot explain. I put in the correct SMTP address and then closed TBird. When I opened TBird again, the missing email account now showed up correctly on the main menu. Perhaps it was merely closing TBird and restarting it again that permitted the missing email account to show up again, I can't say for sure.

 So the problem seems to be solved. Thanks for your quick response and help.