We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was closed and archived. Please ask a new question if you need help.

Firefox for Android, Adobe Flash Player, and Samsung KNOX conflict.

hamid_ss
hamid_ss
more options

Hello. I have a Galaxy Note 3. If I go to youtube.com in Firefox, play a video, and click on fullscreen, Firefox will crash and a notification will come up with title "Prevention information" and description "An application has been forced to stop for an unauthorized attempt to access system...". This notification is generated by "Knox Notification Manager", an app that comes preinstalled.

I know this problem is probably not exactly Firefox's fault, however some of other browsers are able to handle the exact same situation without any problem. Can you fix this problem, or is there a configuration that I can do to fix this?

My system info: Device: Samsung Galaxy Note 3 (T-Mobile) OS: Android 4.3 Adobe Flash Player ver. 11.1.115.81 Firefox for Android ver. 26.0.1

Hello. I have a Galaxy Note 3. If I go to youtube.com in Firefox, play a video, and click on fullscreen, Firefox will crash and a notification will come up with title "Prevention information" and description "An application has been forced to stop for an unauthorized attempt to access system...". This notification is generated by "Knox Notification Manager", an app that comes preinstalled. I know this problem is probably not exactly Firefox's fault, however some of other browsers are able to handle the exact same situation without any problem. Can you fix this problem, or is there a configuration that I can do to fix this? My system info: Device: Samsung Galaxy Note 3 (T-Mobile) OS: Android 4.3 Adobe Flash Player ver. 11.1.115.81 Firefox for Android ver. 26.0.1

Chosen solution

Hi feer56, Thank you for your reply.

It's interesting that there is no entry in about:crash page, and it's even weirder because I can't recreate the crashing situation anymore! I did some changes in settings, maybe it somehow have fixed it...

Anyway, sorry for this. PS: I tried to delete this question but apparently it's not possible.

Read this answer in context 👍 0

All Replies (4)

Andrew
Andrew
  • Moderator
more options

We're sorry to hear that Firefox is crashing. In order to assist you better, please follow the steps below to provide us crash IDs to help us learn more about your crash.

  1. Enter about:crashes in the Firefox address bar and press Enter. A Submitted Crash Reports list will appear, similar to the one shown below.
  2. Copy the 5 most recent Report IDs and paste them in your response here.

Thank you for your help!

Roland Tanglao
Roland Tanglao
  • Moderator
more options

Hi hamid_ss:

I also have a Galaxy Note 3 and I just played two videos in full screen on youtube.com using Firefox 26 and Firefox 26 didn't crash.

Please reply with a link to a video that crashes and also give us the crashids that feer56 (thanks feer56!) previously requested.

Happy Holidays!

...Roland

Modified by Roland Tanglao

hamid_ss
hamid_ss Question owner
more options

Chosen Solution

Hi feer56, Thank you for your reply.

It's interesting that there is no entry in about:crash page, and it's even weirder because I can't recreate the crashing situation anymore! I did some changes in settings, maybe it somehow have fixed it...

Anyway, sorry for this. PS: I tried to delete this question but apparently it's not possible.

Modified by hamid_ss

Roland Tanglao
Roland Tanglao
  • Moderator
more options

hi hamid_ss:

Glad it's working now. I am locking this question. If you have further issues please create a new question.

Happy Holidays!

...Roland

Modified by Roland Tanglao