We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Why won't plugin check recognize Adobe Acrobat is up to date?

  • 6 replies
  • 85 have this problem
  • 31 views
  • Last reply by haagendasz

Every time I open a Firefox window I get a plug-in check tab telling me that my Adobe Acrobat is out of date. I have installed the newest version three times now. I even downloaded the install from Adobe's ftp page rather than the page that plug-in check sent me to just to be sure. The plug-in check page even says I am running version 10.0.1, the latest version I can find, but still insists that one's out of date. What's going on here?

Every time I open a Firefox window I get a plug-in check tab telling me that my Adobe Acrobat is out of date. I have installed the newest version three times now. I even downloaded the install from Adobe's ftp page rather than the page that plug-in check sent me to just to be sure. The plug-in check page even says I am running version 10.0.1, the latest version I can find, but still insists that one's out of date. What's going on here?

Chosen solution

My Problem: Along with the Adobe Acrobat update not being recognized, the Plugin Check page won't stop showing upon start-up of Mozilla.

My Solution: I uninstalled Viewpoint Media Player from Windows. There was no need for me to delete AIM (in reference to the previous reply). Whether or not the 2 were installed at the same time seems to be irrelevant because AIM still works without Viewpoint and both of my Plugin-related issues were solved.

Read this answer in context 👍 3

All Replies (6)

I'm having the same issue with Firefox 3.6.17 on Windows Vista.

Modified by Alan_G

I've noticed that while running the updater for Adobe, there are five instances of msiexec.exe running in task manager. Once the update is done and I click finish four of them close but one of the processes being used by the system hangs up and sits there and does nothing.

I uninstalled Viewpoint Media Player (and the AOL IM client "AIM", since apparently that's what forced Viewpoint Media Player on to my system.)

Viewpoint Media Player is responsible for the plugin called "MetaStream 3 Plugin r4", and I believe this plugin is triggering Firefox to open the plugincheck page. It is not enough to disable the plugin, it must be uninstalled.

For me, after uninstalling Viewpoint Media Player, the "plugincheck always opening" problem then went away.

Modified by mikeclark

Chosen Solution

My Problem: Along with the Adobe Acrobat update not being recognized, the Plugin Check page won't stop showing upon start-up of Mozilla.

My Solution: I uninstalled Viewpoint Media Player from Windows. There was no need for me to delete AIM (in reference to the previous reply). Whether or not the 2 were installed at the same time seems to be irrelevant because AIM still works without Viewpoint and both of my Plugin-related issues were solved.

Thanks for the tip. Removing Viewpoint and then relogging into my computer seems to have stopped the problem.

Thanks from me also! WHY it works is, I suppose, irrelevant. I'm just delighted that it does.