Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

PDF printing problem when content type PDF action is set to "open in firefox" but works if set to "use windows default application"

  • 1 reply
  • 0 have this problem
  • 13 views
  • Last reply by rvtuble

more options

as the title states we recently had to upgrade the FF versions our clients are using because of a code update that required latest version of FF. the problem now is that PDF printing is having problems when action is set to "open in firefox" it's not able to print completely the PDF. But if we change the action to "use windows default application" it works fine.

So my question is why is this happening? I did some research and found related issues https://support.mozilla.org/en-US/questions/996487 and https://support.mozilla.org/en-US/questions/1249538

What is the technical explanation for this? We're happy to just set the FF preferences to "use windows default application" but we'll need to tell them why that is.

thank you

as the title states we recently had to upgrade the FF versions our clients are using because of a code update that required latest version of FF. the problem now is that PDF printing is having problems when action is set to "open in firefox" it's not able to print completely the PDF. But if we change the action to "use windows default application" it works fine. So my question is why is this happening? I did some research and found related issues https://support.mozilla.org/en-US/questions/996487 and https://support.mozilla.org/en-US/questions/1249538 What is the technical explanation for this? We're happy to just set the FF preferences to "use windows default application" but we'll need to tell them why that is. thank you

All Replies (1)

more options

rvtuble said

as the title states we recently had to upgrade the FF versions our clients are using because of a code update that required latest version of FF. the problem now is that PDF printing is having problems when action is set to "open in firefox" it's not able to print completely the PDF. But if we change the action to "use windows default application" it works fine. So my question is why is this happening? I did some research and found related issues https://support.mozilla.org/en-US/questions/996487 and https://support.mozilla.org/en-US/questions/1249538 What is the technical explanation for this? We're happy to just set the FF preferences to "use windows default application" but we'll need to tell them why that is. thank you

I forgot to mention we're using FF version 129.0.1

Helpful?

Ask a question

You must log in to your account to reply to posts. Please start a new question, if you do not have an account yet.