We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Bug: Troubleshooting Information page blank. Also . . .

  • 3 replies
  • 1 has this problem
  • 3 views
  • Last reply by Rodney

FredMcD
FredMcD
more options

The Troubleshooting Information page is blank.

Also, when I wrote this post, I got this;

Troubleshooting Information (optional):

We can't automatically get your browser's troubleshooting data, please . . . .

The Troubleshooting Information page is blank. Also, when I wrote this post, I got this; Troubleshooting Information (optional): We can't automatically get your browser's troubleshooting data, please . . . .
Attached screenshots

All Replies (3)

FredMcD
FredMcD Question owner
more options

Note: When using Troubleshoot (Safe) Mode, the page displays properly.

FredMcD
FredMcD Question owner
more options

I closed the browser and let it alone for a while. Now the page displays properly.

But Distribution ID is still blank.

Rodney
Rodney
more options

FredMcD said
But Distribution ID is still blank.

Same here ....

As you and I are both on Windows;   my guess is that   "Distribution ID"  only
applies to Linux users.