Join the Mozilla’s Test Days event from Dec 2–8 to test the new Firefox address bar on Firefox Beta 134 and get a chance to win Mozilla swag vouchers! 🎁

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

my browser

  • 1 reply
  • 14 have this problem
  • 4 views
  • Last reply by guigs

more options

Why won't my browser show anything its just a blank page if I open Firefox its just blank now on the window if I have open windows and am clearing them off it show up very small inside the window but as for my mobile site the page is always completely blank

Why won't my browser show anything its just a blank page if I open Firefox its just blank now on the window if I have open windows and am clearing them off it show up very small inside the window but as for my mobile site the page is always completely blank

All Replies (1)

more options

HI ananeula, I understand that when you open a new window in Firefox for Android that the page is always blank.

Let's first check out your health report to understand the Firefox performance

Did it detect anything?

Next, I would try to clear the cache and restart the application on you mobile device. Many site issues can be caused by corrupt cookies or cache. In order to try to fix these problems, the first step is to clear both cookies and the cache. The Firefox cache temporarily stores images, scripts, and other parts of websites while you are browsing.
Note: This will temporarily log you out of all sites you're logged in to. To clear cache and cookies, do the following:

  1. Tap the menu icon located at the top right corner. This is the icon with 3 bars. On older Android devices you'll have to press the hardware menu key and then tap More.
  2. Tap Settings.
  3. After that, you will be taken to the settings screen. In the settings screen, look under the section Privacy & Security and select Clear private data.
  4. You will then be taken to a list of what can be cleared. Select the following 2 for deletion:
    • Cookies & active logins
    • Cache
  5. After those have been selected, tap the Clear data button to actually clear the cache and cookies.


Did this help you with your problems? Please let us know!