Have you ever tried disabling Firefox's use of hardware acceleration? Among the first five linked reports in your question, #1, #3, #4, and #5 appear to be related to graphics. Disabling Firefox from using hardware acceleration works around incompatibilities with your graphics card driver software.

orange Firefox button (or Tools menu) > Options > Advanced

On the "General" mini-tab, uncheck the box for "Use hardware acceleration when available"

This will take effect after you restart Firefox.

Hi, I did that, it seems it crashes again.
Please help!
Report ID Date Submitted

bp-c58277bc-71d2-4266-a479-411062140113 1/12/2014 5:56 PM
8d1296bb-00a4-4fe7-ad7e-ca215293a76a 1/12/2014 5:40 PM
bp-ced731f8-3813-4f15-b7d5-e8d512140113 1/12/2014 5:40 PM
bp-b668c62f-3cd4-46c2-b08d-c06122140113 1/12/2014 5:40 PM
bp-ba8fc569-6bfd-45dd-a2dd-6b07a2140112 1/12/2014 2:53 PM
bp-6a08ce6e-2487-4e48-ac8a-552f32140112 1/12/2014 1:32 PM
bp-2aeffc0d-cf33-4c49-9b67-2df0c2140112 1/12/2014 1:32 PM
bp-a72ffb5f-34dc-479f-93ee-3ae8f2140112 1/12/2014 1:31 PM
c620d128-c8c0-4e05-9b91-1e364ed419e4 1/12/2014 1:12 AM
bp-f6339d46-0a16-454e-9425-b88342140112 1/11/2014 9:36 PM
e8b8c94d-7ae5-4975-8de8-d812cfbaefb0 1/11/2014 9:36 PM
bp-8ecc1ce7-138f-4f42-a709-eca212140112 1/11/2014 9:36 PM
a481af15-6f27-4ed7-a17a-08be26037faa 1/11/2014 9:16 AM
7dbf7aea-81e8-4887-b8c3-3af595e16787 1/11/2014 9:15 AM
66dd65b7-05db-4c4d-b76a-710a9cc18691 1/11/2014 9:15 AM
8ba9c70f-54af-4a1d-9d0a-5aac5ae3d223 1/11/2014 9:15 AM
82c070c2-6b7c-4184-a6ae-22e8b34ffb5c 1/11/2014 9:15 AM
bp-3b8b0973-412a-44bf-806f-70d0e2140111 1/10/2014 11:15 PM
443d38a7-d7ba-4a0f-b747-7c5171ead41a 1/10/2014 9:18 PM
bp-049da5c2-6a4e-422a-b16a-83a3a2140111 1/10/2014 9:10 PM
bp-2eb96556-7198-434e-9325-d26712140111 1/10/2014 8:16 PM
bp-77520e12-86ee-405d-950f-36a402140111 1/10/2014 7:50 PM
bp-b89605b4-d895-4b83-8aee-229f32140111 1/10/2014 7:20 PM
bp-3d2e7657-5878-4a59-a3e4-871a42140110 1/9/2014 8:51 PM
bp-7b8fb578-c1bb-41b4-932c-3d9b42140110 1/9/2014 8:51 PM
bp-1309c56b-af88-4a19-8168-607f72140110 1/9/2014 8:07 PM
bp-cd6f6cc1-671c-47e2-ba40-b61562140110 1/9/2014 7:21 PM
bp-185e326b-fc4d-45a4-b287-d06f82140110 1/9/2014 7:20 PM
bp-51a9e09c-d6e6-465f-99f2-e18282140107 1/6/2014 10:19 PM
a28d186a-daa7-4634-96d4-17c912ee8938 1/5/2014 7:55 PM
bp-305b872c-f58a-4269-8523-ac5dd2140106 1/5/2014 7:14 PM
bp-2f7bd1c4-08e6-403f-9b2e-153e72140105 1/5/2014 12:51 PM
f097d2a6-a572-4dfc-9a54-e87eaabab5f5 1/5/2014 12:17 PM
bp-496e15ec-830e-4c9a-89b7-53ba42140105 1/5/2014 10:46 AM
60c39dbf-b535-4d88-b48f-a36c52225f40 1/4/2014 4:49 PM
bp-10f252ab-1fe8-4880-9a9c-32d7d2140104 1/4/2014 11:06 AM
11ef6f38-d97c-4861-95b7-8085464f40c8 1/3/2014 11:56 PM
bp-4345f439-ebf0-4ae0-8853-348cd2140104 1/3/2014 11:35 PM
f4839f21-14cf-4b21-826c-63ad745fae1f 1/2/2014 10:49 PM
bp-c17fb444-6d98-4995-a8a2-b5a392140103 1/2/2014 10:36 PM
bp-2319520a-5f2e-496c-ac67-32e5d2140103 1/2/2014 9:12 PM

Can you install Firefox 26? You can download the full installer from this page:

https://www.mozilla.org/firefox/all/ (scroll down to your language)

Hi, Thanks for your help! I had fewer crashes but still too many!!

bp-270603be-a593-46af-8d2e-d13ed2140119 1/19/2014 10:21 AM
6a48308c-d38a-41c2-9424-f7d204099b1d 1/19/2014 9:43 AM
bp-279e4284-bc74-4fdd-974d-159f72140118 1/18/2014 2:46 PM
9b163b7b-5bb8-4d8a-a555-00422a6df995 1/18/2014 2:22 PM
bp-3756173f-ed44-402d-89de-aa0b02140118 1/18/2014 2:12 PM
bp-e16cbed9-2106-47e0-9bd2-a8ab32140118 1/18/2014 2:12 PM
bp-f4f45feb-c47f-4fd3-ba37-b7cf22140118 1/18/2014 12:36 PM
bp-58d581c2-3889-48dd-b65b-6a71e2140118 1/17/2014 8:10 PM
bp-cccb74bc-151f-44b7-8fa2-f84612140118 1/17/2014 8:09 PM
bp-2cfb2f3e-fb49-4a48-b945-55cc12140118 1/17/2014 8:09 PM
bp-ab6ddc3a-f440-4575-8a83-e1b1f2140118 1/17/2014 7:21 PM
fda64db1-67aa-41f4-bebb-3778f7de6ab8 1/14/2014 10:56 PM
bp-3d6c67a3-7a4b-4b73-b302-c051c2140115 1/14/2014 10:05 PM
bp-6ba32ca8-ec54-41e1-9fe2-d435d2140115 1/14/2014 10:05 PM
bp-de0dc279-1cf2-4ddc-9ba8-c1b132140115 1/14/2014 10:05 PM
bp-d82d738e-ed71-4c3a-890f-faff72140115 1/14/2014 9:48 PM
bef07d23-43a2-4724-9dc5-893139502694 1/13/2014 10:57 PM
ed4784da-5eee-4803-98cf-bbb470eed930 1/13/2014 10:15 PM
bp-d3c74b03-c346-4bd6-a5c4-703ee2140114 1/13/2014 9:15 PM
bp-706d1e01-e61f-4102-9659-d613d2140114 1/13/2014 8:39 PM

Hi painfulcrash2007, the first five links in your post each gives a different crash signature, so it's difficult to recognize the pattern here.

You might already have tried this, but if you run for a day or two in Firefox's Safe Mode, is that less crashy?

You can restart Firefox in Safe Mode using

Help > Restart with Add-ons Disabled

Or, if Firefox is not running, hold down the Shift key when starting Firefox

In the small dialog that appears, click "Start in Safe Mode" (not Reset)

The main effect for someone with no extensions and having already disabled hardware acceleration will be that the JavaScript compilers are disabled in Safe Mode. This may slow performance on sites that use a lot of scripts.

Any difference in stability?

I have tried safe mode and have add-ons disabled. It was not helpful.

You can try to disable the JIT compiler as a test. Note that this will down down Firefox on websites that use JavaScript heavily.

Try to disable the ionmonkey JIT compiler by setting these jit prefs to false on the about:config page (Search: jit) to see if that helps.

javascript.options.baselinejit.chrome
javascript.options.baselinejit.content

See also http://kb.mozillazine.org/Firefox_crashes#Extensions

You can open the about:config page via the location bar like you open a website.

• http://kb.mozillazine.org/about:config

thanks, will try this and report back in a week or so

bp-35c9d77a-abd8-411b-b87f-ee0842140121 1/20/2014 11:08 PM
bp-dbde180a-38c7-4b6f-95fc-93c8c2140121 1/20/2014 11:00 PM
bp-d97f98fc-07fd-48e8-ab06-8aec92140121 1/20/2014 10:58 PM
bp-a9aa6240-7540-45ba-a161-59b742140121 1/20/2014 10:51 PM
bp-c5204b03-e990-412f-ba91-c38202140121 1/20/2014 10:48 PM
5eed9d83-37a3-412e-8c92-98b7ae554f48 1/20/2014 10:41 PM

hello, due to the wide range of error signatures, i would speculate that your hardware might be involved in the issue. can you test the integrity of your RAM with a tool like www.memtest.org?

Do a clean reinstall and delete the Firefox program folder before (re)installing a fresh copy of the current Firefox release.

Download a fresh Firefox copy and save the file to the desktop.

• Firefox 26: http://www.mozilla.org/en-US/firefox/all.html

if possible uninstall your current Firefox version to cleanup the Windows registry and settings in security software.

• Do NOT remove personal data when you uninstall your current Firefox version, because all profile folders will be removed and you lose personal data like bookmarks and passwords from profiles of other Firefox versions.

Remove the Firefox program folder before installing that newly downloaded copy of the Firefox installer.

• (32 bit Windows) "C:\Program Files\Mozilla Firefox\"
• (64 bit Windows) "C:\Program Files (x86)\Mozilla Firefox\"

• It is important to delete the Firefox program folder to remove all the files and make sure that there are no problems with files that were leftover after uninstalling.
• http://kb.mozillazine.org/Uninstalling_Firefox

Your bookmarks and other personal data are stored in the Firefox profile folder and won't be affected by an uninstall and (re)install, but make sure that "remove personal data" is NOT selected when you uninstall Firefox.

If you keep having problems then also create a new profile.

• http://kb.mozillazine.org/Profile_folder_-_Firefox
• http://kb.mozillazine.org/Profile_backup

• http://kb.mozillazine.org/Standard_diagnostic_-_Firefox#Clean_reinstall

I will test it. My laptop always give me BSOD, however, IE has never crashed...

IT worked for several days I didn't have many crashes as before, but now it is coming back f076df02-ec08-470a-b2d8-493abea2ea99 2/2/2014 12:36 AM bp-424b134d-64d4-42c3-aefa-b278d2140202 2/1/2014 4:31 PM bp-5bba1835-c6f2-435e-bdd5-fbeba2140201 2/1/2014 1:34 PM bp-c9daa10d-1f16-4388-9c05-7f4452140201 2/1/2014 12:44 PM bp-15962206-8080-4dd6-9c59-c79092140201 2/1/2014 12:44 PM bp-0ae0384c-36f4-4578-a76e-3ce1e2140201 2/1/2014 12:19 PM bp-72581676-063e-4a68-bcfc-dae362140201 2/1/2014 11:45 AM bp-554ffa4d-3f16-4071-bf46-da45d2140201 2/1/2014 8:20 AM bp-2dbe0dd4-e021-4377-87f6-058b72140201 2/1/2014 8:19 AM bp-6e4c99ff-f7b7-454f-a407-c02ea2140201 2/1/2014 8:19 AM bp-dbe6aed0-eccb-4962-8e51-735112140201 2/1/2014 8:19 AM bp-05cb39dc-8173-40e0-b29d-dd8752140201 1/31/2014 11:24 PM bp-0a765e16-a88e-4441-96e8-95ab02140201 1/31/2014 10:54 PM bp-b67fbeee-f9ed-425b-9763-764722140201 1/31/2014 10:48 PM bp-58eb1ea3-c116-4245-9c4a-adec02140201 1/31/2014 9:43 PM bp-c32583b5-1a39-455d-b045-f235e2140201 1/31/2014 9:41 PM 5ecf6094-5976-41a3-8c76-0d883e86758d 1/31/2014 8:46 PM d0c1abb1-e3db-4735-a757-8557734195ef 1/31/2014 8:44 PM bp-3f77cd25-6f15-4ffd-a11a-ceb452140130 1/30/2014 1:29 AM bp-727a3739-87e5-45f0-8be3-084792140130 1/29/2014 10:27 PM

Did the memory test yield any insights?

Have you considered the possibility of malware?

• Troubleshoot Firefox issues caused by malware
• Uninstall BitGuard to fix crashes with Firefox