Addons issue aren't a FF end user help forum to resolve that is best directed to the developer as to what the problem is. Otherwise you need to remove the addon and add them back to see what happens.

WestEnd said

Addons issue aren't a FF end user help forum to resolve that is best directed to the developer as to what the problem is. Otherwise you need to remove the addon and add them back to see what happens.

It has nothing to do with the developer of the Add-on... it's the same with every Add-on. I was just giving an example.

Hi, actually some things are the Extension makers responsibility.

But in this case as you saw it is not.

Please try a Refresh but Note that this does more than uninstalling and re-installing does. Normal uninstalling does not remove some preferences which may have become corrupt. Please Refresh but do this 1st:

• https://support.mozilla.org/en-US/kb/export-firefox-bookmarks-to-backup-or-transfer
• https://support.mozilla.org/en-US/kb/back-and-restore-information-firefox-profiles

then

• https://support.mozilla.org/en-US/kb/refresh-firefox-reset-add-ons-and-settings

TEST....... If no issues then Extensions which need to be added back in 1 at a time and tested ..... Or it is your Profile : Make a new one and test ...:

• https://support.mozilla.org/en-US/kb/profile-manager-create-and-remove-firefox-profiles

If is your Profile :

• https://support.mozilla.org/en-US/kb/recovering-important-data-from-an-old-profile
• http://kb.mozillazine.org/Transferring_data_to_a_new_profile_-_Firefox

Note: Any customization will revert back to default, you will also need to reinstall Extensions.

WestEnd said

Addons issue aren't a FF end user help forum to resolve that is best directed to the developer as to what the problem is.

Please do not tell people they cannot get help here with Firefox or Fx related things and or with Extensions. Trying to get support from the extension author is not their only option.

Pkshadow said

Hi, actually some things are the Extension makers responsibility. But in this case as you saw it is not. Please try a Refresh but Note that this does more than uninstalling and re-installing does. Normal uninstalling does not remove some preferences which may have become corrupt. Please Refresh but do this 1st:

• https://support.mozilla.org/en-US/kb/export-firefox-bookmarks-to-backup-or-transfer
• https://support.mozilla.org/en-US/kb/back-and-restore-information-firefox-profiles

then

• https://support.mozilla.org/en-US/kb/refresh-firefox-reset-add-ons-and-settings

TEST....... If no issues then Extensions which need to be added back in 1 at a time and tested ..... Or it is your Profile : Make a new one and test ...:

• https://support.mozilla.org/en-US/kb/profile-manager-create-and-remove-firefox-profiles

If is your Profile :

• https://support.mozilla.org/en-US/kb/recovering-important-data-from-an-old-profile
• http://kb.mozillazine.org/Transferring_data_to_a_new_profile_-_Firefox

Note: Any customization will revert back to default, you will also need to reinstall Extensions.

Thank you man , it worked :)