Avatar for Username

ค้นหาฝ่ายสนับสนุน

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

เรียนรู้เพิ่มเติม

หัวข้อนี้ถูกเก็บถาวรแล้ว โปรดถามคำถามใหม่หากคุณต้องการความช่วยเหลือ

Inbox shows up twice on IMAP subscription list

  • 2 การตอบกลับ
  • 2 คนมีปัญหานี้
  • 1 ครั้งที่ดู
  • ตอบกลับล่าสุดโดย planarian

planarian
planarian
more options

Hi, I'm trying to setup a Fastmail IMAP account with Thunderbird and all of the folders are being recognized except for Inbox, which is grayed-out. I've noticed that on the subscription list, it appears as "INBOX" and again as "Inbox," and here again, they're grayed out. I've been successfully using Fastmail and Thunderbird with another account, and on that one, the subscription list has only when entry, "INBOX," so I assume the problem is that the presence of an extra inbox entry is messing things up. Is this likely a problem on Fastmail's end, or is there something I can tweak to get rid of the other entry? Thanks in advance.

Hi, I'm trying to setup a Fastmail IMAP account with Thunderbird and all of the folders are being recognized except for Inbox, which is grayed-out. I've noticed that on the subscription list, it appears as "INBOX" and again as "Inbox," and here again, they're grayed out. I've been successfully using Fastmail and Thunderbird with another account, and on that one, the subscription list has only when entry, "INBOX," so I assume the problem is that the presence of an extra inbox entry is messing things up. Is this likely a problem on Fastmail's end, or is there something I can tweak to get rid of the other entry? Thanks in advance.

วิธีแก้ปัญหาที่เลือก

Hi Matt, sorry for not responding sooner. Your suggested change stops Thunderbird from detecting any of the IMAP mailboxes, so it wasn't a success. However, there's a detail I didn't share because I didn't know it was important: The Fastmail account had folders inside the inbox. Once I moved those into a separate archive folder, Thunderbird was able to recognize everything, so *that* was clearly the source of the problem.

Thanks again.

อ่านคำตอบนี้ในบริบท 👍 0

การตอบกลับทั้งหมด (2)

Matt
Matt
  • Moderator
  • Top 10 Contributor
more options

Tools menu > account settings > server settings> advanced and change the personal name space to INBOX and see if that helps.

planarian
planarian เจ้าของคำถาม
more options

วิธีแก้ปัญหาที่เลือก

Hi Matt, sorry for not responding sooner. Your suggested change stops Thunderbird from detecting any of the IMAP mailboxes, so it wasn't a success. However, there's a detail I didn't share because I didn't know it was important: The Fastmail account had folders inside the inbox. Once I moved those into a separate archive folder, Thunderbird was able to recognize everything, so *that* was clearly the source of the problem.

Thanks again.