Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

ఇంకా తెలుసుకోండి

Problem with NY Times loading

  • 12 ప్రత్యుత్తరాలు
  • 1 ఈ సమస్య కలిగినది
  • 11 వీక్షణలు
  • చివరి సమాధానమిచ్చినది cor-el

more options

The New York Times is only partially loading with white space on the bottom. The same with article links. The ad blocker is off. I deleted the cookies. This just started happening a few days ago. Can go back from article to home page either. Other sites are working. NY Times works on Chrome.

The New York Times is only partially loading with white space on the bottom. The same with article links. The ad blocker is off. I deleted the cookies. This just started happening a few days ago. Can go back from article to home page either. Other sites are working. NY Times works on Chrome.

ప్రత్యుత్తరాలన్నీ (12)

more options

Screenshots showing how the site looks in Firefox compared to another browser would be helpful. Did you try Firefox in Safe Mode? https://support.mozilla.org/en-US/kb/diagnose-firefox-issues-using-troubleshoot-mode#w_how-to-start-firefox-in-4troubleshoot-modesf5safe-modesf

more options

Here is what I see. see screenshot

more options

The top of the page loads but not the bottom. Did the troubleshooting, and it was the same. Cleared cookies and cache, and it was the same. So I still have the same problem.

more options

I checked on my laptop, and I have not problem with the NY Times there. And the Ad Block is on. It is Firefox 102.0 as opposed to 102.0.1 on the Mac.

more options

A screen shot for an article.

more options

Another shot from the home page.

more options

Here is what I see at the bottom of nyt on my mac. see screenshot

more options

I sent you three screenshots. It is taking a very long time to load. The top of the page is seen but two thirds is blank.

more options

If you use extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) that can block content (Adblock Plus, NoScript, DuckDuckGo PE, Disconnect, Ghostery, Privacy Badger, uBlock Origin) always make sure such extensions do not block content.

Firefox shows a purple shield instead of a gray shield at the left end of the location/address bar in case Enhanced Tracking Protection is blocking content.

  • click the shield icon for more detail and possibly disable the protection

You can check the Web Console for relevant-looking messages about blocked content.


You can try these steps in case of issues with webpages:

You can reload webpage(s) and bypass the cache to refresh possibly outdated or corrupted files.

  • hold down the Shift key and left-click the Reload button
  • press "Ctrl + F5" or press "Ctrl + Shift + R" (Windows,Linux)
  • press "Command + Shift + R" (Mac)

clear the Cache and remove the Cookies for websites that cause problems via the "3-bar" Firefox menu button (Settings).

"Remove the Cookies" for websites that cause problems:

  • Settings -> Privacy & Security
    Cookies and Site Data: "Manage Data"

"Clear the Cache":

  • Settings -> Privacy & Security
    Cookies and Site Data -> Clear Data -> [X] Cached Web Content -> Clear

Start Firefox in Troubleshoot Mode to check if one of the extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) or if hardware acceleration or userChrome.css is causing the problem.

  • switch to the DEFAULT theme: "3-bar" menu button or Tools -> Add-ons -> Themes
  • do NOT click the "Refresh Firefox" button on the Troubleshoot Mode start window
more options

I appreciate your suggestions, however most of them have had changed a thing. The NY Times loaded fine until I update to the latest version of Firefox. I am not a technical person and do not have the knowledge, energy and patience to spend hours trying to fix this. It's been very frustrating. I will have to view the times on another browser.

more options

Did you try to start Firefox in Troubleshoot Mode ?

You can remove all data stored in Firefox for a specific domain via "Forget About This Site" in the right-click context menu of an history entry ("History -> Show All History" or "View -> Sidebar -> History").

Using "Forget About This Site" will remove all data stored in Firefox for this domain like history and cookies and passwords and exceptions and cache, so be cautious. If you have a password or other data for that domain that you do not want to lose then make sure to backup this data or make a note.

You can't recover from this 'forget' unless you have a backup of involved files.

If you revisit a 'forgotten' website then data for that website will be saved once again.