I would say try from a web Browser not your phone if your updating your info.

I have tried from my computer running Windows 10, it wants to send a confirmation to old email address, which I do not anymore, but have already updated to new address, cannot confirm if I do not receive it at new email

trucker256 said

Tried updating email, which was successful, but still do not get an email to new address concerning account being locked of sync, but I am logged in with cell phone, so the account can't be locked.

Hi trucker256,

I understand that you are encountering issues with signing in to your Firefox account. Please find the following scenarios that your account may be in and the next steps to take:

You are not receiving an email verification email or You are not receiving a password reset email

1. Please check your spam filters or your spam folder.
2. Please try to access your email from the webmail client, not your email software.

You have received an email was returned message I would recommend checking the following at this point:

1. Please check to make sure in your email settings that the accounts@firefox.com email is not flagged as spam.
2. Add accounts@firefox.com to your address book. This will make it a trusted email.
3. If you have tried all of the above, do not try to do this again until 24 hours have gone by, or else your account will be locked.

You have received a message that your account has been locked First wait 24 hours until trying again. If it fails again and you still have access to the email account, then please create a bugzilla.mozilla.org account and use this link to create a request.

This is when your account is locked and you do not have access to the email account you created this Firefox account in, or the email is no longer accessible. I would recommend making a backup of your local profile first and then creating a new Firefox account.

If there is still a problem, please feel free to reply to this thread and we can help you the best that we can.

Did you try to wait one day or longer before trying again?

• https://support.mozilla.org/en-US/kb/forum-response-firefox-sync-verification-email-faq
• https://support.mozilla.org/en-US/kbchange-primary-email-address-firefox-accounts

@ cor-el :

Please, read my post.

I have waited 2 days before trying to a cess the account, still won't let me in, without sending a confirmation to my computer, cannot access the email address to confirm, because that email address is not longer in service, Firefox does have my new email address, but will not send it my new email, every time I try to login it sends confirmation to old email address, I had to reinstall operating system back in my computer, every since then cannot login into the account, Can login into the account on cell phone

I will forward this to an administrator - as we're dealing with different time zones, it might take a little longer for you to get a reply, so please, hang in there  !

It is possible that there is a problem with the new email address (bounced). In such a case the Sync server will automatically send the same confirmation mail to both the old and new email address (or is possibly always doing this). Confirming from either email address should work.

Try to log in to the Firefox account via this website.

• https://accounts.firefox.com/signin
• https://accounts.firefox.com/settings

In case of issues with Sync you can try this: Disconnect from Sync and Reconnect to Sync again. You can disconnect from Sync by clicking the e-mail address in the "3-bar" Firefox menu button drop-down list or go to "Options/Preferences > Sync". Delete the signedInUser.json file in the Firefox profile folder and delete the Weave folder (Sync was formerly named Weave). Remove an existing chrome://FirefoxAccounts entry in the Firefox Password Manager. If that isn't enough then delete the prefs.js files to reset all prefs and maybe also delete the compatibility.ini file to reinitialize the profile. Delete and re-create the Firefox account or change the Sync password. Note that changing the Sync password will wipe all data stored on the Sync server.

You can use the button on the "Help -> Troubleshooting Information" (about:support) page to go to the current Firefox profile folder or use the about:profiles page.

• Help -> Troubleshooting Information -> Profile Directory:
  Windows: Show Folder; Linux: Open Directory; Mac: Show in Finder
• http://kb.mozillazine.org/Profile_folder_-_Firefox

Happy112 said

trucker256 said

Tried updating email, which was successful, but still do not get an email to new address concerning account being locked of sync, but I am logged in with cell phone, so the account can't be locked.

Hi trucker256,

I understand that you are encountering issues with signing in to your Firefox account. Please find the following scenarios that your account may be in and the next steps to take:

You are not receiving an email verification email or You are not receiving a password reset email

1. Please check your spam filters or your spam folder.
2. Please try to access your email from the webmail client, not your email software.

You have received an email was returned message I would recommend checking the following at this point:

1. Please check to make sure in your email settings that the accounts@firefox.com email is not flagged as spam.
2. Add accounts@firefox.com to your address book. This will make it a trusted email.
3. If you have tried all of the above, do not try to do this again until 24 hours have gone by, or else your account will be locked.

You have received a message that your account has been locked First wait 24 hours until trying again. If it fails again and you still have access to the email account, then please create a bugzilla.mozilla.org account and use this link to create a request.

This is when your account is locked and you do not have access to the email account you created this Firefox account in, or the email is no longer accessible. I would recommend making a backup of your local profile first and then creating a new Firefox account.

If there is still a problem, please feel free to reply to this thread and we can help you the best that we can.

I have access to the settings The primary email adress and the secondary email is the same

If the primary and secondary email address are the same then you will not get an email. You might want to consider creating a back up of your local profile and just creating a new account with a new email address.

trucker256 said

I have access to the settings The primary email adress and the secondary email is the same

Am I reading that right?

Or that the access to both emails in the Sync preferences are the same?

The secondary email address may be getting a bounce back email as mentioned above, because the first does not affect the second.