Try the offline installer from here: https://ftp.mozilla.org/pub/firefox/releases/57.0.2/win64/en-US/ - When it asks for admin press no, it will install anyway.

If this solved your problem, mark as solution.

Yea, no, that didn't work. This is what I get when I try it. I click the current user and it doesn't install on it's own. I am really at a loss. I hate Chrome and I'm forced to use that . lol

When it did install after the auto update and the other time I could actually get it installed when it opened up this was the message that came along with it:

The instruction at 0x3f10945e referenced memory at 0x00000000. The memory could not be read. I have looked this up like 6 different times and I never find anything on what it meant or how to fix the issue.

Just to make sure please : Please use more than 1 scanner as each uses diff tech : https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-caused-malware Save your Report and google each before deleting anything as do not want to delete something you need, If need help : https://forums.malwarebytes.com/topic/9573-im-infected-what-do-i-do-now/ Post in only 1 forum, then wait.

Please let us know if this solved your issue or if need further assistance.

My scans came up clean.

so i don't know what is the problem.

Ok so I got it to install. But now I get this message.....

So what does this mean now?

Type about:support in the address bar and press Enter. Under the main banner, press the button; Copy Text To Clipboard.. Now in the Reply Box on the forum page, do a right-click in the box and select Paste.

This will show us your system details. No Personal Information Is Collected.

Did it Crash ? If so : need 3 only bp- files as shown and how to : https://support.mozilla.org/en-US/kb/firefox-crashes-asking-support

Try the 32-bit Firefox version if you currently have the 64-bit Firefox version installed.

• https://www.mozilla.org/en-US/firefox/all/

Pkshadow said

Type about:support in the address bar and press Enter. Under the main banner, press the button; Copy Text To Clipboard.. Now in the Reply Box on the forum page, do a right-click in the box and select Paste. This will show us your system details. No Personal Information Is Collected. Did it Crash ? If so : need 3 only bp- files as shown and how to : https://support.mozilla.org/en-US/kb/firefox-crashes-asking-support

I can't even get that to show up in the mozilla browser. it just sits and spins.

Please Refresh but do this 1st:

• https://support.mozilla.org/en-US/kb/export-firefox-bookmarks-to-backup-or-transfer
• https://support.mozilla.org/en-US/kb/back-and-restore-information-firefox-profiles

then

• https://support.mozilla.org/en-US/kb/refresh-firefox-reset-add-ons-and-settings

TEST....... If no issues then Extensions which need to be added back in 1 at a time and tested ..... Or it is your Profile : Make a new one and test ...:

• https://support.mozilla.org/en-US/kb/profile-manager-create-and-remove-firefox-profiles

If is your Profile :

• https://support.mozilla.org/en-US/kb/recovering-important-data-from-an-old-profile
• http://kb.mozillazine.org/Transferring_data_to_a_new_profile_-_Firefox

Note: Any customization will revert back to default, you will also need to reinstall Extensions.

Please let us know if this solved your issue or if need further assistance.

Pkshadow said

Please Refresh but do this 1st:

• https://support.mozilla.org/en-US/kb/export-firefox-bookmarks-to-backup-or-transfer
• https://support.mozilla.org/en-US/kb/back-and-restore-information-firefox-profiles

then

• https://support.mozilla.org/en-US/kb/refresh-firefox-reset-add-ons-and-settings

TEST....... If no issues then Extensions which need to be added back in 1 at a time and tested ..... Or it is your Profile : Make a new one and test ...:

• https://support.mozilla.org/en-US/kb/profile-manager-create-and-remove-firefox-profiles

If is your Profile :

• https://support.mozilla.org/en-US/kb/recovering-important-data-from-an-old-profile
• http://kb.mozillazine.org/Transferring_data_to_a_new_profile_-_Firefox

Note: Any customization will revert back to default, you will also need to reinstall Extensions. Please let us know if this solved your issue or if need further assistance.

One of the problems is it doesn't connect to the net. I can't use firefox to connect to the net at all. I tried to copy and paste the refresh link into firefox. it doesn't connect. so this doesn't work either.

It does not need to connect to the net. You need to read the link and all that are supplied. Noting works like that. We supply info so you can work on it and report back. Read the Url Please, Report back after you have read how to back up your Profile and how to back up your bookmarks as HTML and that you have done so as per the URL's instructions.

Once that is Done then do the Refresh after you have read it.......