Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

ఇంకా తెలుసుకోండి

Thunderbird updated, now won't open except in safe mode.

  • 16 ప్రత్యుత్తరాలు
  • 1 ఈ సమస్య కలిగినది
  • 13 వీక్షణలు
  • చివరి సమాధానమిచ్చినది Contontos

more options

I got one of those typical Thunderbird update notices yesterday, asking if I want to install this update now, or something like that. It finished by saying Thunderbird has to restart and did I want to restart now. I said yes, and Thunderbird hasn't opened since. It only opens if I hold the 'shift' button for safe mode - and even then only after I go into Windows (Vista) Task Manager / Processes, and end any processes with the name "Thunderbird" if any.

I got one of those typical Thunderbird update notices yesterday, asking if I want to install this update now, or something like that. It finished by saying Thunderbird has to restart and did I want to restart now. I said yes, and Thunderbird hasn't opened since. It only opens if I hold the 'shift' button for safe mode - and even then only after I go into Windows (Vista) Task Manager / Processes, and end any processes with the name "Thunderbird" if any.

ఎంపిక చేసిన పరిష్కారం

Lightning should work just fine, but something may be broken in your profile. Uninstalling Lightning would be a temporary workaround if your're willing to continue troubleshooting the problem. Up to you.

You can uninstall Lightning via the Add-on Manger. Tools (Alt-T) - Add-ons - Extensions Press 'Remove'.

ఈ సందర్భంలో ఈ సమాధానం చదవండి 👍 1

ప్రత్యుత్తరాలన్నీ (16)

more options

Do you get any error message? Did you kill thunderbird.exe in task manager prior to attempting to start it?

more options

There's no error message. Just doesn't open. It will only open two ways: 1.) If I haven't tried to open it since last reboot it will open in safe mode. Or... 2.) If I've tried and failed to open, I must end Thunderbird process in Task Manager/Processes, then it will open in safe mode.

FWIW, I've noticed that before I end the thunderbird.exe process, it continues growing in size by a few kb per second - indefinitely, as near as I can tell. Thanks for your interest.

more options

Can you post your Troubleshooting Information? Help (Alt-H) - Troubleshooting Information

more options

Application Basics

న Contontos చే మార్చబడినది

more options

Safe mode disables any extensions you have installed. Your only extension is Lightning, the Thunderbird calendar add-on. Did you use Lightning before? It ships with Thunderbird as of Thunderbird 38, but if you don't need it, you can safely uninstall it.

more options

Then I probably need to uninstall it. Prior to this the only serious problem I've ever had with Thunderbird involved Lightning. I used and enjoyed that at one time, but it hanged on me and.... Come to think of it, what's happening now was the result then.

I wish I could use Lightning, but apparently it's the culprit. Anyway, these days I'm making do with Windows Calendar, so, how do I uninstall Lightning?

Thanks in advance.

న Contontos చే మార్చబడినది

more options

ఎంపిక చేసిన పరిష్కారం

Lightning should work just fine, but something may be broken in your profile. Uninstalling Lightning would be a temporary workaround if your're willing to continue troubleshooting the problem. Up to you.

You can uninstall Lightning via the Add-on Manger. Tools (Alt-T) - Add-ons - Extensions Press 'Remove'.

more options

If I could make Lightning work, I'd be thrilled. What should I do?

more options

The first thing I'd try is to uninstall Lightning via Add-on Manager. Then download it from AMO and follow the instructions to install it again. https://addons.mozilla.org/en-US/thunderbird/addon/lightning/

What calendar(s) do you have - local or network?

more options

Been trying to find how to uninstall via add-ons mgr. ....

more options

Tools|Add-ons

Select Lightning

Click "Remove".

more options

I missed the "extensions" step. Got it. Lightning removed - Thunderbird opens normally.

more options

Okay, that was a fruitful experiment in that I now know my Thunderbird has to be opened in safe mode if Lightning is installed.

I re-uninstalled Lightning and now Thunderbird opens normally again. Apparently a relationship between Lightning and me isn't meant to be.

Thanks for the help.

more options

As previously suggested you can try to install it again and see if it's getting any better then.

న christ1 చే మార్చబడినది

more options

I probably didn't make clear enough that I did the reinstall. That was the experiment. All it did was disable Thunderbird anew, which led me to speculate that perhaps a relationship between Lightning and me isn't meant to be.