Thunderbird crashing on Mac OSX @ NS_strtok(char const*, char**)
We are using TB in our office, but on one of our iMac TB crashes all the time, as it is unusable.
I have tried: - disabling plugins (crashed) - restarting in Safe Mode (crashed) - deleting, removing files and re-installing (crashed) - updated to the newest version (crashed) - deleted global-messages-db.sqlite (crashed)
Before update crash report: AdapterDeviceID: 0x fea AdapterVendorID: 0x10de Add-ons: %7B972ce4c6-7e08-4474-a285-3208198ce6fd%7D:24.6.0 BuildID: 20140610001341 CrashTime: 1406639142 EMCheckCompatibility: true InstallTime: 1402560655 Notes: AdapterVendorID: 0x10de, AdapterDeviceID: 0x fea ProductID: {3550f703-e582-4d05-9a08-453d09bdfdc6} ProductName: Thunderbird ReleaseChannel: release SecondsSinceLastCrash: 77 StartupTime: 1406639102 Theme: classic/1.0 Throttleable: 1 Vendor: Version: 24.6.0
This report also contains technical information about the state of the application when it crashed.
After Upgrade: AdapterDeviceID: 0x fea AdapterVendorID: 0x10de Add-ons: %7B972ce4c6-7e08-4474-a285-3208198ce6fd%7D:31.0 BuildID: 20140717165725 CrashTime: 1406639184 EMCheckCompatibility: true FramePoisonBase: 7ffffffff0dea000 FramePoisonSize: 4096 InstallTime: 1406639155 Notes: AdapterVendorID: 0x10de, AdapterDeviceID: 0x feaGL Layers! GL Context? GL Context+ GL Layers+ ProductID: {3550f703-e582-4d05-9a08-453d09bdfdc6} ProductName: Thunderbird ReleaseChannel: release SecondsSinceLastCrash: 42 StartupTime: 1406639155 Theme: classic/1.0 Throttleable: 1 Vendor: Version: 31.0 useragent_locale: en-US
This report also contains technical information about the state of the application when it crashed.
AdapterDeviceID: 0x fea AdapterVendorID: 0x10de Add-ons: %7B972ce4c6-7e08-4474-a285-3208198ce6fd%7D:31.0 BuildID: 20140717165725 CrashTime: 1406639328 EMCheckCompatibility: true EventLoopNestingLevel: 1 FramePoisonBase: 7ffffffff0dea000 FramePoisonSize: 4096 InstallTime: 1406639155 Notes: AdapterVendorID: 0x10de, AdapterDeviceID: 0x feaGL Layers! GL Context? GL Context+ GL Layers+ ProductID: {3550f703-e582-4d05-9a08-453d09bdfdc6} ProductName: Thunderbird ReleaseChannel: release SecondsSinceLastCrash: 144 StartupTime: 1406639289 Theme: classic/1.0 Throttleable: 1 Vendor: Version: 31.0 useragent_locale: en-US
After deleting TB and files, re-install:
AdapterDeviceID: 0x fea AdapterVendorID: 0x10de Add-ons: %7B972ce4c6-7e08-4474-a285-3208198ce6fd%7D:31.0 BuildID: 20140717165725 CrashTime: 1406645656 EMCheckCompatibility: true Email: EventLoopNestingLevel: 1 FramePoisonBase: 7ffffffff0dea000 FramePoisonSize: 4096 InstallTime: 1406641411 Notes: AdapterVendorID: 0x10de, AdapterDeviceID: 0x feaGL Layers! GL Context? GL Context+ GL Layers+ ProductID: {3550f703-e582-4d05-9a08-453d09bdfdc6} ProductName: Thunderbird ReleaseChannel: release SecondsSinceLastCrash: 2697 StartupTime: 1406645619 Theme: classic/1.0 Throttleable: 1 Vendor: Version: 31.0 useragent_locale: en-US
This report also contains technical information about the state of the application when it crashed.
Any help would be much appreciated. George
న Wayne Mery చే మార్చబడినది
ప్రత్యుత్తరాలన్నీ (3)
Can you provide a crash ID? https://support.mozilla.org/en-US/kb/Mozilla-Crash-Reporter#w_viewing-crash-reports
Hi, Thank you for your reply.
Sure. At the moment there were only two:
bp-9e5148c6-36ee-45df-9121-162562140729 bp-8594b0bd-c2e1-4ea2-993d-2bef32140730
Should you need further information please let me know.
Both crashes are "NS_strtok(char const*, char**)". In the past month, most crashes are Mac and they are all OS X 10.9 But in prior months there are some OS X 10.8, for example https://crash-stats.mozilla.com/report/index/eb68a97b-1c23-4a9a-8f13-29f662140220 https://crash-stats.mozilla.com/report/index/101a913d-857a-4298-92ce-cfab12140304 Perhaps correlates to https://bugzilla.mozilla.org/show_bug.cgi?id=984825
BTW, not your fault, but the technical information is uselss - no need to give it in future.
1. Is there something unique about this Mac or something changed? 2. Please file a bug report at https://bugzilla.mozilla.org/enter_bug.cgi?product=Thunderbird