Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

How do I find missing folders in thunderbird win 7 from a saved restore file

  • 2 பதிலளிப்புகள்
  • 2 இந்த பிரச்னைகள் உள்ளது
  • 1 view
  • Last reply by Matt

Had pc crash however had done a restore save to external drive just before, after having two new hard drives fitted I did a win tranfer 7 on to new drives and restored latest restore files. When I installed thunderbird it didn't find my folders of emails. I'm having difficulty finding them on the external drive and replacing them so that Thunderbird can find and load them. Please can you help?

Had pc crash however had done a restore save to external drive just before, after having two new hard drives fitted I did a win tranfer 7 on to new drives and restored latest restore files. When I installed thunderbird it didn't find my folders of emails. I'm having difficulty finding them on the external drive and replacing them so that Thunderbird can find and load them. Please can you help?

தீர்வு தேர்ந்தெடுக்கப்பட்டது

re : I'm having difficulty finding them on the external drive and replacing them Assuming you allowed everything to be set up in the default location, the 'Thunderbird' folder containing everything would have been in this location:

  • C:\Users\<Windows user name>\AppData\Roaming\Thunderbird\

You would need to copy that backup 'Thunderbird' folder and then access the current location - which would be the same assuming the Drive C was the same. Delete the current 'Thunderbird' folder from the 'Roaming' folder and copy/paste the backup 'Thunderbird' folder into the 'Roaming' folder - thus replacing it.

Exit Thunderbird before doing the above.

Read this answer in context 👍 1

All Replies (2)

தீர்வு தேர்ந்தெடுக்கப்பட்டது

re : I'm having difficulty finding them on the external drive and replacing them Assuming you allowed everything to be set up in the default location, the 'Thunderbird' folder containing everything would have been in this location:

  • C:\Users\<Windows user name>\AppData\Roaming\Thunderbird\

You would need to copy that backup 'Thunderbird' folder and then access the current location - which would be the same assuming the Drive C was the same. Delete the current 'Thunderbird' folder from the 'Roaming' folder and copy/paste the backup 'Thunderbird' folder into the 'Roaming' folder - thus replacing it.

Exit Thunderbird before doing the above.

From https://support.mozilla.org/en-US/questions/1284375

Just a Thank you to Toad-Hall all folders restored Thanks again.