Your system details does not show the player.

https://get.adobe.com/flashplayer/ Direct link scans current system and browser Note: Other software is offered in the download. <Windows Only>

https://get.adobe.com/flashplayer/otherversions/ Step 1: Select Operating System Step 2: Select A Version (Firefox, Win IE . . . .) Note: Other software is offered in the download. <Windows Only> +++++++++++++++++++ See if there are updates for your graphics drivers https://support.mozilla.org/en-US/kb/upgrade-graphics-drivers-use-hardware-acceleration

Type about:addons<enter> in the address bar to open the Add-ons Manager. Hot key; <Control> (Mac=<Command>) <Shift> A)

On the left side of the page, select Plugins. Make sure the ones you want to use are set to Ask or Allow. ++++++++++++++++++++++++++++++++++++++++ Go to the web page. Once the page is loading, mouse to the address bar and Left-click the icon. Select Permissions. In the menu, Make sure the ones you want to use are set to Ask or Allow.

Thank you for the help. Unfortunately this did not work for me. I have made the "shockwave flash" to ask or allow. As for the permissions section, it only allows me to change Location, Camera, Microphone, Notifications, Popup windows and warnings. There is no option to permit websites to use adobe flash player. Any other suggestions?

Start Firefox in Safe Mode {web link}

A small dialog should appear. Click Start In Safe Mode (not Refresh). Is the problem still there?

Yes, the problem is still persistent in safe mode as well. :/

The permission for Flash can be found in "Tools -> Page Info -> Permissions".

Does the website work if you set "Always Activate" in "Addons -> Plugins"?

You can find a Lego block icon at the left end of the location bar indicating that the web page uses a plugin (Flash) that Firefox might block. You can click this Lego block icon to allow or block the plugin.

• https://support.mozilla.org/en-US/kb/why-do-i-have-click-activate-plugins