Firefox not able to be closed after crash
Almost every day when I run Firefox the browser stops responding and I close it. However it continues to run as a process. Trying to start a new session gives both "running but not responding" and "unable to load profile" errors. The only way to fix it is manually rebooting.
I've seen information online that indicates this can be fixed by disabling/uninstalling add-ons, but I've done both to no effect.
All Replies (9)
How to crash Firefox (All Systems); Instructions here; https://developer.mozilla.org/en-US/docs/Mozilla/How_to_report_a_hung_Firefox
This link has a program that can crash Firefox.
In the address bar, type about:crashes<enter>. Note: If any reports do not have BP- in front of the numbers/letters, click it to submit them.
The crash report is several pages of data. We need the report numbers to see the whole report.
Using your mouse, mark the most recent 7 - 10 crash reports, and copy them. Press the Reply button. Now go to the reply box and paste them in.
For more help on crash reports, see; https://support.mozilla.org/en-US/kb/firefox-crashes-asking-support
6ecde0cb-543c-454b-9009-20604b87c01c 6/12/17 2:52 PM 44e810b3-9d3c-4bef-9500-f07ebea64b87 6/12/17 2:52 PM bp-3842d4e3-16df-4ac6-973f-f78160170621 6/8/17 5:00 PM 3ef4f031-b8ae-4357-a47d-32c62d53219c 6/6/17 9:40 PM 08fc26f9-11cb-4796-b8c4-4d6c35131be6 6/2/17 11:58 PM a72fcbc4-547e-4388-bf2c-99d078a1f3db 6/2/17 11:58 PM 56f2db4c-d5d4-4564-abed-0b73ee02c8de 5/31/17 9:14 PM c5d8688f-0dfd-47ce-a3f6-5c159d740fbf 5/25/17 11:45 AM 438ee5d5-5769-45d0-8871-4f5a03a6a811 5/25/17 11:15 AM d57ef06c-1a80-42df-b7ef-47249cc58fcc 5/25/17 10:58 AM 99a99e46-8f2a-4e52-bd74-d38f45b0588c 5/25/17 10:11 AM
Try a clean reinstall of the current Firefox release and delete the Firefox program folder before installing a fresh copy of the current Firefox release.
- download the Firefox installer and save the file to the desktop
*https://www.mozilla.org/en-US/firefox/all/
If possible uninstall your current Firefox version to cleanup the Windows Registry and settings in security software.
- do NOT remove "personal data" when you uninstall the current Firefox version, because this will remove all profile folders and you lose personal data like bookmarks and passwords including data in profiles created by other Firefox versions
Remove the Firefox program folder before installing that newly downloaded copy of the Firefox installer.
- (32 bit Windows) "C:\Program Files\Mozilla Firefox\"
- (64 bit Windows) "C:\Program Files (x86)\Mozilla Firefox\"
- it is important to delete the Firefox program folder to remove all the files and make sure there are no problems with files that were leftover after uninstalling
- http://kb.mozillazine.org/Uninstalling_Firefox
Your personal data like bookmarks is stored in the Firefox profile folder, so you won't lose personal data when you uninstall and reinstall or update Firefox, but make sure NOT to remove personal data when you uninstall Firefox as that will remove all Firefox profile folders and you lose your personal data.
If you keep having problems then create a new profile to test if your current profile is causing the problem.
You can also do a check for malware:
akeller1862 said
6ecde0cb-543c-454b-9009-20604b87c01c 6/12/17 2:52 PM
Some of your crash reports weren’t sent to the Mozilla Servers.
In the address bar, type about:crashes<enter>. Note: If any reports do not have BP- in front of the numbers/letters, click it to submit them.
The crash report is several pages of data. We need the report numbers to see the whole report.
Product Firefox Release Channel release Version 53.0.3 Build ID 20170518000419 OS OS Version
bp-3842d4e3-16df-4ac6-973f-f78160170621
Signature: IPCError-browser | ShutDownKill
Attention Sumo's there are 20 related bug reports
Note: No system information provided in the crash report.
FredMcD said
Some of your crash reports weren’t sent to the Mozilla Servers.
In the address bar, type about:crashes<enter>. Note: If any reports do not have BP- in front of the numbers/letters, click it to submit them.
The crash report is several pages of data. We need the report numbers to see the whole report.
When I click on them all I get is identical messages about throttling.
I hate when they do that.
Have you tried the clean install?
cor-el said
Try a clean reinstall of the current Firefox release
Start Firefox in Safe Mode {web link} by holding down the <Shift> (Mac=Options) key, and then starting Firefox.
A small dialog should appear. Click Start In Safe Mode (not Refresh). Is the problem still there?