Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Firefox crashes

  • 2 பதிலளிப்புகள்
  • 2 இந்த பிரச்னைகள் உள்ளது
  • 5 views
  • Last reply by cor-el

Crash ID: bp-d2fa3ee8-e6b6-4b3e-9971-123c42141209

Automatic crash on opening firefox even in safe mode.

Crash ID: bp-d2fa3ee8-e6b6-4b3e-9971-123c42141209 Automatic crash on opening firefox even in safe mode.

தீர்வு தேர்ந்தெடுக்கப்பட்டது

hello dan, this kind of crash is usually caused by adware/malware on your pc. please run a full scan of your system with different security tools like the free version of malwarebytes & adwcleaner.

Troubleshoot Firefox issues caused by malware

Read this answer in context 👍 1

All Replies (2)

தீர்வு தேர்ந்தெடுக்கப்பட்டது

hello dan, this kind of crash is usually caused by adware/malware on your pc. please run a full scan of your system with different security tools like the free version of malwarebytes & adwcleaner.

Troubleshoot Firefox issues caused by malware

The Module list of the crash report shows a jlswngpsepqt.dll file (Thread 23) that looks suspicious.

Bug 1109257 - crash in _PR_MD_SEND | SocketSend | SocketWrite | PR_SetPollableEvent | nsSocketTransportService::OnDispatchedEvent(nsIThreadInternal*) Quote: In this case, the reports all have an adware "Wajam Web Enhancer" with a random binary name