Using Outlook.com on FF, in an email, numbering items is incorrect, but it looks fine on desktop Outlook or with Chrome or Edge browsers
When using FF and on Outlook.com, if I start numbering a list, FF shows it incorrectly when I have main level and sublevels. Going back to the main level, the next number is skipped, so is then 1 off.
If I look at the same draft email in Outlook on Desktop, or in Edge or Chrome, it does not have the issue. It did not skip a number, but stayed consecutive. FF 1
a
b
3 Should be: 1
a
b
2 See attachments.
All Replies (4)
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I tried all those points and the issue never left. I also tried Gmail on FF - but it worked like you'd expect it to and did not skip numbers. Do you have an outlook account or hotmail where you could try it?
I use the Thunderbird mail browser. But the times I used Firefox I had no problem.
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Okay, this is a little weird, stick with me.
When you take the preexisting item 2 in your outer list and indent it to create a sub-list, Outlook creates it as a separate element in the outer list, instead of creating it as part of item 1. So then the next item in the outer list is 3, etc. Here's a screenshot showing what the HTML looks like, and where the sub-list really belongs.
One workaround is to use line breaks (instead of paragraph breaks) for the items you want in your sub-list, and then create the sub-list after building your outer list. In this composite screenshot, I've used Shift+Enter to insert line breaks in item 1. Shift+Enter doesn't trigger creating a new list item. Then I've selected those items and instead of using indent, I've clicked the numbered list button. This then creates a properly nested sub-list, as shown by viewing the source HTML.
I don't know whether there is an easier fix if you can't get used to this way of working. Probably a little script could move the indented list where it belongs to fix the outer list numbering, but... yeah... these mail sites are complicated so I haven't looked into that.
