Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Why does Thunderbird not allow me to compact the Sent Folder?

  • 4 பதிலளிப்புகள்
  • 1 இந்த பிரச்சனை உள்ளது
  • 1 view
  • Last reply by jollygreengiant

When I right click and choose "Compact" on the Sent folder. nothing happens. Other folders compact fine.

Any advice or thoughts welcome. I have to compact folders individually as Thunderbird will not compact all folders.

When I right click and choose "Compact" on the Sent folder. nothing happens. Other folders compact fine. Any advice or thoughts welcome. I have to compact folders individually as Thunderbird will not compact all folders.

தீர்வு தேர்ந்தெடுக்கப்பட்டது

Compacting removed marked as deleted emails. Have you deleted emails from the 'Sent' folder ? If no then it will not compact as there is nothing to remove.

Read this answer in context 👍 1

All Replies (4)

தீர்வு தேர்ந்தெடுக்கப்பட்டது

Compacting removed marked as deleted emails. Have you deleted emails from the 'Sent' folder ? If no then it will not compact as there is nothing to remove.

Thank you. I appreciate your reply.

I wonder if you may have any idea about the larger issue I experience, which is set out in this question from some time ago:

https://support.mozilla.org/en-US/questions/1256398

The size of space available to be saved is now exceeds 7GB, and I have compacted every folder individually with little effect.

Any advice would be gratefully received.

re: compacting issue Are you talking about an Imap or Pop mail account ?

Suggest you enable the following so you have an idea of the size of that dratfs folder. 'Menu icon' > 'Options' > 'Layout' > select 'Folder Pane Columns' Then at top right of Folder Pane click on the small icon and select 'Total' and 'Size'. See image below as a guide.

I notice in image you have eg: Drafts 298 new drafts. Is that correct ? Draft emails are usually deleted once the drafted email has been sent.

Note the 'Size' of Draft folder. Delete all draft emails that have been sent. Then compact the 'Drafts' folder. Did the 'size' column show reduction?

Report back on results.

Thank you for your message!

Just quickly, this is a POP account.

I will look at the other points you raise and get back to you in a day or two :-)

Best wishes