Unable to connect to BT Mail server.
I have tried all the so-called fixes but am still unable to connect to BT Mail. It stopped about a week ago. Can someone review my troubleshooting details please (Ive deleted the print section to fit wod limit).
Application Basics
Name: Thunderbird Version: 52.6.0 User Agent: Mozilla/5.0 (Windows NT 10.0; WOW64; rv:52.0) Gecko/20100101 Thunderbird/52.6.0 Profile Folder: Open Folder
(Local drive) Application Build ID: 20180123185941 Enabled Plugins: about:plugins Build Configuration: about:buildconfig Memory Use: about:memory Profiles: about:profiles
Mail and News Accounts
account2:
INCOMING: account2, , (none) Local Folders, plain, passwordCleartext
account7:
INCOMING: account7, , (pop3) xi.wiserhosting.co.uk:995, SSL, passwordCleartext
OUTGOING: , xi.wiserhosting.co.uk:587, alwaysSTARTTLS, passwordCleartext, true
account8:
INCOMING: account8, , (pop3) xi.wiserhosting.co.uk:995, SSL, passwordCleartext
OUTGOING: , xi.wiserhosting.co.uk:587, alwaysSTARTTLS, passwordCleartext, true
account10:
INCOMING: account10, , (pop3) xi.wiserhosting.co.uk:995, SSL, passwordCleartext
OUTGOING: , xi.wiserhosting.co.uk:587, SSL, passwordCleartext, true
account13:
INCOMING: account13, , (imap) mail.btinternet.com:993, SSL, passwordCleartext
OUTGOING: , mail.btinternet.com:465, SSL, passwordCleartext, true
Crash Reports
Extensions
Important Modified Preferences
Name: Value
accessibility.lastLoadDate: 1516649725
accessibility.typeaheadfind.flashBar: 0
browser.cache.disk.capacity: 358400
browser.cache.disk.filesystem_reported: 1
browser.cache.disk.smart_size_cached_value: 358400
browser.cache.disk.smart_size.first_run: false
browser.cache.disk.smart_size.use_old_max: false
browser.zoom.full: true
dom.apps.reset-permissions: true
extensions.lastAppVersion: 52.6.0
font.internaluseonly.changed: false
font.name.monospace.el: Consolas
font.name.monospace.tr: Consolas
font.name.monospace.x-baltic: Consolas
font.name.monospace.x-central-euro: Consolas
font.name.monospace.x-cyrillic: Consolas
font.name.monospace.x-unicode: Consolas
font.name.monospace.x-western: Consolas
font.name.sans-serif.el: Calibri
font.name.sans-serif.tr: Calibri
font.name.sans-serif.x-baltic: Calibri
font.name.sans-serif.x-central-euro: Calibri
font.name.sans-serif.x-cyrillic: Calibri
font.name.sans-serif.x-unicode: Calibri
font.name.sans-serif.x-western: Calibri
font.name.serif.el: Cambria
font.name.serif.tr: Cambria
font.name.serif.x-baltic: Cambria
font.name.serif.x-central-euro: Cambria
font.name.serif.x-cyrillic: Cambria
font.name.serif.x-unicode: Cambria
font.name.serif.x-western: Cambria
font.size.fixed.el: 14
font.size.fixed.tr: 14
font.size.fixed.x-baltic: 14
font.size.fixed.x-central-euro: 14
font.size.fixed.x-cyrillic: 14
font.size.fixed.x-unicode: 14
font.size.fixed.x-western: 14
font.size.variable.el: 17
font.size.variable.tr: 17
font.size.variable.x-baltic: 17
font.size.variable.x-central-euro: 17
font.size.variable.x-cyrillic: 17
font.size.variable.x-unicode: 17
font.size.variable.x-western: 17
gfx.direct3d.last_used_feature_level_idx: 0
mail.openMessageBehavior.version: 1
mail.winsearch.firstRunDone: true
mailnews.database.global.datastore.id: 0a7c6583-0771-44f9-9700-0d5f80ebfa2
mailnews.database.global.views.conversation.columns: {"threadCol":{"visible":true,"ordinal":"1"},"flaggedCol":{"visible":true,"ordinal":"3"},"attachmentCol":{"visible":true,…
mailnews.database.global.views.global.columns: {"threadCol":{"visible":true,"ordinal":"1"},"flaggedCol":{"visible":true,"ordinal":"3"},"attachmentCol":{"visible":false…
media.gmp.storage.version.observed: 1
network.cookie.prefsMigrated: true
network.predictor.cleaned-up: true
places.database.lastMaintenance: 1516650876
places.history.expiration.transient_current_max_pages: 47943
plugin.importedState: true
I have tried all the so-called fixes but am still unable to connect to BT Mail. It stopped about a week ago. Can someone review my troubleshooting details please (Ive deleted the print section to fit wod limit).
Application Basics
Name: Thunderbird
Version: 52.6.0
User Agent: Mozilla/5.0 (Windows NT 10.0; WOW64; rv:52.0) Gecko/20100101 Thunderbird/52.6.0
Profile Folder: Open Folder
(Local drive)
Application Build ID: 20180123185941
Enabled Plugins: about:plugins
Build Configuration: about:buildconfig
Memory Use: about:memory
Profiles: about:profiles
Mail and News Accounts
account2:
INCOMING: account2, , (none) Local Folders, plain, passwordCleartext
account7:
INCOMING: account7, , (pop3) xi.wiserhosting.co.uk:995, SSL, passwordCleartext
OUTGOING: , xi.wiserhosting.co.uk:587, alwaysSTARTTLS, passwordCleartext, true
account8:
INCOMING: account8, , (pop3) xi.wiserhosting.co.uk:995, SSL, passwordCleartext
OUTGOING: , xi.wiserhosting.co.uk:587, alwaysSTARTTLS, passwordCleartext, true
account10:
INCOMING: account10, , (pop3) xi.wiserhosting.co.uk:995, SSL, passwordCleartext
OUTGOING: , xi.wiserhosting.co.uk:587, SSL, passwordCleartext, true
account13:
INCOMING: account13, , (imap) mail.btinternet.com:993, SSL, passwordCleartext
OUTGOING: , mail.btinternet.com:465, SSL, passwordCleartext, true
Crash Reports
Extensions
Important Modified Preferences
Name: Value
accessibility.lastLoadDate: 1516649725
accessibility.typeaheadfind.flashBar: 0
browser.cache.disk.capacity: 358400
browser.cache.disk.filesystem_reported: 1
browser.cache.disk.smart_size_cached_value: 358400
browser.cache.disk.smart_size.first_run: false
browser.cache.disk.smart_size.use_old_max: false
browser.zoom.full: true
dom.apps.reset-permissions: true
extensions.lastAppVersion: 52.6.0
font.internaluseonly.changed: false
font.name.monospace.el: Consolas
font.name.monospace.tr: Consolas
font.name.monospace.x-baltic: Consolas
font.name.monospace.x-central-euro: Consolas
font.name.monospace.x-cyrillic: Consolas
font.name.monospace.x-unicode: Consolas
font.name.monospace.x-western: Consolas
font.name.sans-serif.el: Calibri
font.name.sans-serif.tr: Calibri
font.name.sans-serif.x-baltic: Calibri
font.name.sans-serif.x-central-euro: Calibri
font.name.sans-serif.x-cyrillic: Calibri
font.name.sans-serif.x-unicode: Calibri
font.name.sans-serif.x-western: Calibri
font.name.serif.el: Cambria
font.name.serif.tr: Cambria
font.name.serif.x-baltic: Cambria
font.name.serif.x-central-euro: Cambria
font.name.serif.x-cyrillic: Cambria
font.name.serif.x-unicode: Cambria
font.name.serif.x-western: Cambria
font.size.fixed.el: 14
font.size.fixed.tr: 14
font.size.fixed.x-baltic: 14
font.size.fixed.x-central-euro: 14
font.size.fixed.x-cyrillic: 14
font.size.fixed.x-unicode: 14
font.size.fixed.x-western: 14
font.size.variable.el: 17
font.size.variable.tr: 17
font.size.variable.x-baltic: 17
font.size.variable.x-central-euro: 17
font.size.variable.x-cyrillic: 17
font.size.variable.x-unicode: 17
font.size.variable.x-western: 17
gfx.direct3d.last_used_feature_level_idx: 0
mail.openMessageBehavior.version: 1
mail.winsearch.firstRunDone: true
mailnews.database.global.datastore.id: 0a7c6583-0771-44f9-9700-0d5f80ebfa2
mailnews.database.global.views.conversation.columns: {"threadCol":{"visible":true,"ordinal":"1"},"flaggedCol":{"visible":true,"ordinal":"3"},"attachmentCol":{"visible":true,…
mailnews.database.global.views.global.columns: {"threadCol":{"visible":true,"ordinal":"1"},"flaggedCol":{"visible":true,"ordinal":"3"},"attachmentCol":{"visible":false…
media.gmp.storage.version.observed: 1
network.cookie.prefsMigrated: true
network.predictor.cleaned-up: true
places.database.lastMaintenance: 1516650876
places.history.expiration.transient_current_max_pages: 47943
plugin.importedState: true
All Replies (3)
Here are the settings for my own "working" btinternet account:
account44:
INCOMING: account44, , (imap) mail.btinternet.com:993, SSL, passwordCleartext
OUTGOING: , mail.btinternet.com:465, SSL, passwordCleartext, true
No significant differences.
I said "working" in quotes at the top simply because it is my least reliable account. I often get the message box asking for the password. If I ignore that and try later, often as not it works. So the settings are OK. Maybe the server is slow and Thunderbird impatient. Or Thunderbird too tardy and the server is impatient?
Looking at a message recently received into the btinternet account, I see this in the headers:
Received: from 8.7.42.195 (EHLO rgin14.bt.int.cpcloud.co.uk) (65.20.0.12) by mta1020.bt.mail.ir2.yahoo.com with SMTP; Sun, 28 Jan 2018 18:51:36 +0000
I knew they (bt) were switching over to Critical Path Inc. (cpcloud) and so am surprised to see yahoo still in the mix. Nothing connected to yahoo seems to work particularly well. :-(
Thanks Zenos. Appears no one is able to help so I will ditch BTmail and use my business one.
There are some timeout values that could be tweaked, but in the absence of a specific timeout related error, I'm not so sure they are useful or relevant.
I take it you get that unhelpful and bland "failed to connect" error message?