Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Crash report I get uploading video to YouTube from my PC. https://crash-stats.mozilla.com/report/index/bp-b7f70b2d-79a4-4a91-b82e-62c2d2151229

  • 1 பதிலளி
  • 1 இந்த பிரச்சனை உள்ளது
  • 2 views
  • Last reply by sherman39

sherman39
sherman39
more options

I updated from Firefox 42 to Firefox 43. Since then I cannot upload videos from my PC to YouTube using Firefox 43. No problem with Firefox 42 or for that matter with Edge or Opera. I am using windows 10. I have cleaned history, cookies etc but that did not help. Firefox Safemode also does not help. Firefox hangs (Not responding )message and YouTube says it is uploading but the upload stays at 0%.If I click on the YouTube page Firefox whites out. I did try Windows 10 in safemode and this "solved" the problem, in that the video uploaded. Sadly I am not knowledgeable enough to know what this is telling me.I have checked my McAfee firewall and that seems to be set to allow Firefox. As I said Firefox 42 worked absolutely fine the problem therefore appears to be connected to Firefox 43.0/1/2/3. But what? Any suggestions appreciated. Regards

I updated from Firefox 42 to Firefox 43. Since then I cannot upload videos from my PC to YouTube using Firefox 43. No problem with Firefox 42 or for that matter with Edge or Opera. I am using windows 10. I have cleaned history, cookies etc but that did not help. Firefox Safemode also does not help. Firefox hangs (Not responding )message and YouTube says it is uploading but the upload stays at 0%.If I click on the YouTube page Firefox whites out. I did try Windows 10 in safemode and this "solved" the problem, in that the video uploaded. Sadly I am not knowledgeable enough to know what this is telling me.I have checked my McAfee firewall and that seems to be set to allow Firefox. As I said Firefox 42 worked absolutely fine the problem therefore appears to be connected to Firefox 43.0/1/2/3. But what? Any suggestions appreciated. Regards

All Replies (1)

sherman39
sherman39 கேள்வியின் உரிமையாளர்
more options

Update

Problem Solved---or not!!! Seems the issue is the relationship between Firefox 43 and Trusteer Endpoint Protection (TEP), which my bank recommend I use. If I stop TEP then I can upload to YouTube via Firefox 43. For those who are unaware Trusteer is an IBM product and they tell me they are aware of the problem and it is currently being investigated and will (hopefully) be solved in a future release. "We will roll the update as a configuration update". Whatever that means.

So if you are using Trusterr Endpoint Protection and Firefox 43 there is a problem and check for Trusteer for future updates.