Sent email storage

When I send an email using Gmail, Firefox stores a copy in "Sent Mail", another copy in "Sent", and another copy in "All mail" . Why is this and how can I stop this? Or … (read more)

When I send an email using Gmail, Firefox stores a copy in "Sent Mail", another copy in "Sent", and another copy in "All mail" . Why is this and how can I stop this? Or how can I delete two of the duplicated storage locations? Thank you

Asked by Handymanbill 22 hours ago

Last reply by James 14 hours ago

Support for extension

Hi there, why some sites are not recognising that I have installed the wallets on the sites on firefox, when it works on other browsers ? is there any settting I nee… (read more)

Hi there, why some sites are not recognising that I have installed the wallets on the sites on firefox, when it works on other browsers ? is there any settting I need to adjust or something ??? I just installed a couple fo aptos wallets, pontem and nightly wallts. thanks

Asked by productivephone101 1 day ago

Last reply by James 14 hours ago

LinkedIn "read more" feature not working anymore since last Firefox update

Hi Everyone, ever since the latest Firefox update, the "read more" feature on LinkedIn pages (personal pages, not the feed) does not show up anymore, at least not for me… (read more)

Hi Everyone,

ever since the latest Firefox update, the "read more" feature on LinkedIn pages (personal pages, not the feed) does not show up anymore, at least not for me - the feature allows you to expand the various subsections to read their full content.

I opened LinkedIn on Chrome and Edge to see if it is indeed a browser issue, and it's working fine over there. I also did some troubleshooting (refreshing, clearing cache), but to no avail.

Does anybody else have the same problem?

Thank you!

Via W

Asked by Via 2 days ago

Last reply by jscher2000 - Support Volunteer 14 hours ago

Thunderbird constantly crashing

I have been using Thunderbird for many, many years now and been happy with it. However last 6 months or so, it has been constantly crashing, often several times a day. … (read more)

I have been using Thunderbird for many, many years now and been happy with it.

However last 6 months or so, it has been constantly crashing, often several times a day. Crash reports almost never get sent as it says there is a technical error.

Using a HP Spectre 360 (7 years old) with Windows 10. All windows updates have been applied, and constantly virus checked etc. No other programs giving me grief like Thunderbird which is the most important program. Before Thunderbird I used Eudora which was also great. Always regretted changing to Thunderbird.

I am now over it and Thunderbird. How do I transfer all my emails, attachments etc going back 10-12 years or so to a new email program.

Any suggestions regarding a better email client. Don't want to use Outlook. Have been looking at Proton Mail.

Asked by John 1 day ago

Last reply by Wayne Mery 14 hours ago

Firefox Browser Issue

'Linked In' technical support are telling me that I am unable to see certain pages on their system most likely because my Firefox Browser (which is fully up to date) is u… (read more)

'Linked In' technical support are telling me that I am unable to see certain pages on their system most likely because my Firefox Browser (which is fully up to date) is using DNS. They said to remove DNS. Is this wise advice and if so how do I do that and what difference will it make to my day to day use of firefox?

Asked by reg45 2 days ago

Last reply by jscher2000 - Support Volunteer 16 hours ago

search suggestions not showing

I no longer see search suggestions when I start typing in the search bar. I still have "show search suggestions" checked in Settings, Search. I should also ask: I don't… (read more)

I no longer see search suggestions when I start typing in the search bar. I still have "show search suggestions" checked in Settings, Search.

I should also ask: I don't remember how I enabled the old search bar, to the right of the address bar, mostly because I'm used to it. I don't see a box for it in Settings. What if I wanted to remove it? What if I then wanted it back?

Well, ok, one more. Also in Settings, Search, I see a drop-down list from which to choose my search engine, but no space to add a new one. Where's that? I've seen instructions to navigate to another search engine, but that can't be the way to do it. I normally wouldn't navigate to a search engine's page before searching.

Asked by jhaber3 18 hours ago

Last reply by jscher2000 - Support Volunteer 16 hours ago

Cookie popup un accessable

In certain website I go to, I can no longer access them with Firefox but Chrome works. When opening the page apop up opens to accept cookies. However on Firefox it grey's… (read more)

In certain website I go to, I can no longer access them with Firefox but Chrome works. When opening the page apop up opens to accept cookies. However on Firefox it grey's out the whole screen and I cannot select the cookie options. So I cannot go any further on the website.

Asked by stromsd 17 hours ago

Last reply by jscher2000 - Support Volunteer 17 hours ago

Conditional access policy

Login to o365 email does not work on Firefox browsers after enabling the Conditional Access policy based on compatible devices Firefox does not send device details, resu… (read more)

Login to o365 email does not work on Firefox browsers after enabling the Conditional Access policy based on compatible devices

Firefox does not send device details, resulting in a device incompatibility message

Does Firefox support this?

There is an example of missing device ID in the attachment

Asked by spie.michal 22 hours ago

Last reply by jscher2000 - Support Volunteer 17 hours ago

Tabs crashing often

My Firefox on windows 10 crashes tabs OFTEN. Mostly is seems to be Facebook and YouTube tabs, but other tabs will crash and this morning, the Firefox start page tab crash… (read more)

My Firefox on windows 10 crashes tabs OFTEN. Mostly is seems to be Facebook and YouTube tabs, but other tabs will crash and this morning, the Firefox start page tab crashed. I've done "refreshes", I've uninstalled and deleted the folder and re-installed, I've checked the SSD for errors. Nothing appears in the event viewer. Is there some way to definitively figure what is causing this?

Asked by rsantone 4 days ago

Last reply by jonzn4SUSE 17 hours ago

can't send from thunderbird

All of the sudden today I can't send email from Thunderbird. Incoming email fine. However whenever I try to send I get a server timeout error. This has been working fine … (read more)

All of the sudden today I can't send email from Thunderbird. Incoming email fine. However whenever I try to send I get a server timeout error. This has been working fine for years up until today. This is the message; Sending of the message failed. The message could not be sent because the connection to Outgoing server (SMTP) smtphm.sympatico.ca timed out. Try again.

Asked by jdevlin 1 day ago

Last reply by PavelkoT 18 hours ago

Strange Issues Bookmarks and Tags

I'm not sure what type of issue this is, so hopefully I’ve posted it in the right place! Devices: Firefox version 133.0 on 2022 M2 MacBook Pro OS Sequoia 15.1.1 Fi… (read more)

I'm not sure what type of issue this is, so hopefully I’ve posted it in the right place!

Devices:

  • Firefox version 133.0 on 2022 M2 MacBook Pro OS Sequoia 15.1.1
  • Firefox version 133.0 on iPhone 16 Pro Max iOS 18.1.1 (*for reference, of checking issue, not where issue is occurring)

Issue Breakdown: While updating my bookmark's tags in Bookmark Manager, my tags all but disappeared and other strange things started happening.

  • My tags aren't in the sidebar menu of the Bookmark Manager at all. See Screenshot 1.
  • Already tagged bookmarks retained the tags, but I’m unable to edit, add, or remove bookmark tags at all. When the bookmark is selected, the bookmark’s tags, nor any other tags, appear in a list under the bookmarks tags. See Screenshot 2.
  • I can locate all bookmarks with the same tag by searching bookmarks in the Bookmark Manager.
  • I can move and rename pre-existing bookmarks.
  • I can add new bookmarks (confirmed by the blue star beside the address bar on the main browser after exiting and re-entering), but I cannot find those bookmarks anywhere in Bookmark Manager.
  • My mobile bookmarks folder isn’t shown in Bookmarks Manager, but I can view 11 bookmarks in my Mobile Bookmarks folder on my phone’s Firefox application.

I’ve tried the following:

I have no idea what is wrong with it or what is going on. What else can I do?

Asked by rainredroses 18 hours ago

Last reply by jscher2000 - Support Volunteer 18 hours ago

Reply signature above quote

Once I click on reply, it opens a new window where I can reply an email. My signature will always be below the quotes. Is saw that there was a setting back then where I c… (read more)

Once I click on reply, it opens a new window where I can reply an email. My signature will always be below the quotes. Is saw that there was a setting back then where I can make it above the quotes, but the setting is not there anymore in the current version. Can you help me with that issue?

Thanks

Raphael Faucher

Asked by Raphael Faucher 19 hours ago

Last reply by david 19 hours ago

I receive constant, numerous, irrelevant emails sent to my two business addresses. How can I block them?

One of my business email accounts is bombarded daily with garbage. See below the way the emails are addressed to me. I want to know how to block these sources forever. … (read more)

One of my business email accounts is bombarded daily with garbage. See below the way the emails are addressed to me. I want to know how to block these sources forever. Please help me. Stephanie Vavra, Owner and Publisher of thecity1.com newspaper

[thecity1] Please Moderate: ??? The ending lists the title of a previously posted article on my online newspaper.

thecity1"[your-subject]" This version is new.

Asked by stephanie@thecity1.com 20 hours ago

Last reply by david 19 hours ago

"Gah Your tab just crashed" After a Windows 11 updated in November 2024

My laptop (a Lenovo Ideapad220s) did an automatic Windows 11 update (I believe it was the 2H24 update). After that Firefox (version 133, 64 bit) would only open with the … (read more)

My laptop (a Lenovo Ideapad220s) did an automatic Windows 11 update (I believe it was the 2H24 update). After that Firefox (version 133, 64 bit) would only open with the message "Gah. Your tab just crashed". Nothing I tried has worked, not any of the remedies found in support pages. I somehow did a Firefox software update and it shows as a separate icon and has not migrated any of the passwords and bookmarks I had in the software version that keeps crashing (my default browser). Trying to get access to the encrypted passwords to the many sites I've got with Firefox I opened the browser in troubleshooting mode. In this mode I have access to all the passwords saved over time, and the browser seems to work fine.

Any suggestions on what I need to fix or if this is related to the Windows update? I'd like not to have to go through the two-step process to use the browser.

Thanks!

Asked by felizald 19 hours ago

Last reply by jscher2000 - Support Volunteer 19 hours ago