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how do I fix Crash ID: bp-56f22e04-3531-4d74-9630-f98a32130119?

  • 1 jibu
  • 1 ana tatizo hili
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  • Last reply by philipp

piercemaj
piercemaj
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when I right click the firefox icon on the desktop and click run as administrator a user account control box opens and asks do you want to allow the following program to make changes to this computer. clicking yes is the only way I can get firefox to open with crashing. If I only double left click the firefox icon firefox crahses. I have run spybot, superantispyware, and microsoft safety scanner, and I have uninstalled and re-installed firefox.

when I right click the firefox icon on the desktop and click run as administrator a user account control box opens and asks do you want to allow the following program to make changes to this computer. clicking yes is the only way I can get firefox to open with crashing. If I only double left click the firefox icon firefox crahses. I have run spybot, superantispyware, and microsoft safety scanner, and I have uninstalled and re-installed firefox.

All Replies (1)

philipp
philipp
  • Moderator
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hello piercemaj, from the crash report you've submitted it seems like the crash is malware related. the malicious file on your pc causing the crash is named isjvkmzx.dll (randomly generated filename).

according to reports from other users it should be detected &removed by microsoft safety scanner and kaspersky security scan. please run a scan with these products:

http://www.kaspersky.com/security-scan

http://www.microsoft.com/security/scanner/default.aspx

Modified by philipp