Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

PROBLEM ACCESSING MY GMAIL VIA FIREFOX

  • 1 jibu
  • 0 wana tatizo hili
  • 1 view
  • Last reply by goshjm

goshjm
goshjm
more options

PROBLEM ACCESSING MY GMAIL VIA FIREFOX

My wife and I both have (separate) Gmail accounts – we access them on Win 10 computers, using Firefox. I have set up two Firefox “buttons” (one for each Gmail address), both of which worked perfectly – until today!

Now, when I click on EITHER of the two Gmail “buttons” I get ONLY my wife’s email! I CAN access my own Gmail with either my Android phone OR using the Edge browser however!

So far as I can see, nothing has changed with the two URLs (a different one for each button) – I’ve tried setting up a ‘new’ button from scratch and just using 'my' URL in the search bar but both still give the same result – my wife’s email account!

HELP!!

PROBLEM ACCESSING MY GMAIL VIA FIREFOX My wife and I both have (separate) Gmail accounts – we access them on Win 10 computers, using Firefox. I have set up two Firefox “buttons” (one for each Gmail address), both of which worked perfectly – until today! Now, when I click on EITHER of the two Gmail “buttons” I get ONLY my wife’s email! I CAN access my own Gmail with either my Android phone OR using the Edge browser however! So far as I can see, nothing has changed with the two URLs (a different one for each button) – I’ve tried setting up a ‘new’ button from scratch and just using 'my' URL in the search bar but both still give the same result – my wife’s email account! HELP!!

Chosen solution

I've solved it myself! I found the clue in a previous query/answer at:

https://support.mozilla.org/en-US/questions/1277812

He's right that the answer is in the "cookies" (AND that you can - alternatively - access the second gmail account via a "private window"), but wrong that you can't have two separate "buttons" on your Firefox "New Tab" page and so need to jump through other hoops.

First, delete the "defective" Firefox "button" then, via Firefox "Settings", delete the cookies for google.com. Then, go to your first Gmail account and manually open your second email account. THEN copy the resulting URL and paste THAT into a new Firefox "button". Voila! It works!

Read this answer in context 👍 0

All Replies (1)

goshjm
goshjm Mwenye swali
more options

Suluhisho teule

I've solved it myself! I found the clue in a previous query/answer at:

https://support.mozilla.org/en-US/questions/1277812

He's right that the answer is in the "cookies" (AND that you can - alternatively - access the second gmail account via a "private window"), but wrong that you can't have two separate "buttons" on your Firefox "New Tab" page and so need to jump through other hoops.

First, delete the "defective" Firefox "button" then, via Firefox "Settings", delete the cookies for google.com. Then, go to your first Gmail account and manually open your second email account. THEN copy the resulting URL and paste THAT into a new Firefox "button". Voila! It works!