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Last Update 31/01/22

  • 2 majibu
  • 1 ana tatizo hili
  • 3 views
  • Last reply by FredMcD

Since midday on 31/01/2022 I have been able to open the survey windows on onepoll which I frequently answer. The survey pops up and the address is there but the survey only loads to message " waiting for google font" then no text downloads -just left with a blank screen. Please fix! Surveys provide my spending money!!

Since midday on 31/01/2022 I have been able to open the survey windows on onepoll which I frequently answer. The survey pops up and the address is there but the survey only loads to message " waiting for google font" then no text downloads -just left with a blank screen. Please fix! Surveys provide my spending money!!

All Replies (2)

[v56+] Type about:preferences#general<enter> in the address box. Under fonts and colors, press the Advanced button. Scroll to the bottom, turn on Allow Web Sites To Choose Their Own.

Make sure you haven't enabled a High Contrast theme in the OS settings.

  • We have seen reports that this can be caused by a problem with fonts like Roboto or Helvetica that

you have installed locally and that might be corrupted or are missing some variants. Also, make sure you allow pages to choose their own fonts and that you do not block remote (downloadable) fonts.

  • If you use uBlock Origin make sure not to "block remote fonts".

Make sure you are not blocking content.

https://support.mozilla.org/en-US/kb/enhanced-tracking-protection-firefox-desktop also see https://blog.mozilla.org/security/2021/03/23/introducing-smartblock/

https://support.mozilla.org/en-US/kb/smartblock-enhanced-tracking-protection


Diagnose Firefox issues using Troubleshoot(Safe) Mode {web link}

A small dialog should appear. Click Start In Troubleshoot(Safe) Mode (not Refresh). Is the problem still there?


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