Thunderbird crashes
Thunderbird keeps crashing after the latest update. Mostly crashes when sending emails, but seems to be generally slower and crashes randomly.
Any ideas?
Here is the crash report;
AdapterDeviceID: 0x0fd1 AdapterDriverVersion: 8.17.12.9616 AdapterSubsysID: 05521028 AdapterVendorID: 0x10de Add-ons: wetransfer%40extensions.thunderbird.net:2.1.0,default-theme%40mozilla.org:1.0,google%40search.mozilla.org:1.0,amazondotcom%40search.mozilla.org:1.1,bing%40search.mozilla.org:1.0,ddg%40search.mozilla.org:1.0,wikipedia%40search.mozilla.org:1.0,twitter%40search.mozilla.org:1.0 AppInitDLLs: %SystemRoot%\SysWOW64\nvinit.dll BIOS_Manufacturer: Alienware BlockedDllList: BreakpadReserveAddress: 164298752 BreakpadReserveSize: 83886080 BuildID: 20201110184431 CPUMicrocodeVersion: 0x15 ContentSandboxCapable: 1 ContentSandboxLevel: 1 CrashTime: 1605713723 Email: Taylor@850autos.com FramePoisonBase: 0000004041080832 FramePoisonSize: 65536 GraphicsCriticalError: |[0][GFX1-]: RenderTargetViewNeedsRecreating (t=1.28431) |[1][GFX1-]: (gfxWindowsPlatform) Detected device reset: 2 (t=7158.28) |[2][GFX1-]: (gfxWindowsPlatform) scheduled device update. (t=7158.28) |[3][GFX1-]: (gfxWindowsPlatform) Detected device reset: 2 (t=7158.28) |[4][GFX1-]: (gfxWindowsPlatform) scheduled device update. (t=7158.28) |[5][GFX1-]: LayerManager::EndTransaction skip RenderLayer(). (t=7158.31) |[6][GFX1-]: (nsWindow) Detected device reset: 2 (t=7158.31) |[7][GFX1-]: RenderTargetViewNeedsRecreating (t=7158.42) |[8][GFX1-]: (nsWindow) Finished device reset. (t=7158.53) InstallTime: 1605281849 LauncherProcessState: 0 MemoryErrorCorrection: None ModuleSignatureInfo: {"Microsoft Corporation":["api-ms-win-crt-string-l1-1-0.dll","D3DCOMPILER_47.dll","api-ms-win-core-timezone-l1-1-0.dll","api-ms-win-crt-heap-l1-1-0.dll","api-ms-win-crt-multibyte-l1-1-0.dll","msvcp140.dll","api-ms-win-crt-filesystem-l1-1-0.dll","api-ms-win-crt-math-l1-1-0.dll","api-ms-win-crt-time-l1-1-0.dll","ucrtbase.dll","api-ms-win-crt-stdio-l1-1-0.dll","api-ms-win-core-file-l2-1-0.dll","api-ms-win-crt-convert-l1-1-0.dll","api-ms-win-crt-environment-l1-1-0.dll","api-ms-win-crt-utility-l1-1-0.dll","api-ms-win-crt-locale-l1-1-0.dll","api-ms-win-core-synch-l1-2-0.dll","api-ms-win-core-processthreads-l1-1-1.dll","api-ms-win-core-file-l1-2-0.dll","VCRUNTIME140.dll","api-ms-win-core-localization-l1-2-0.dll","api-ms-win-crt-runtime-l1-1-0.dll","WLIDNSP.DLL"],"Microsoft Windows":["wdmaud.drv","duser.dll","d2d1.dll","dui70.dll","explorerframe.dll","midimap.dll","samlib.dll","slc.dll","msacm32.drv","linkinfo.dll","ksuser.dll","avrt.dll","d3d11.dll","dxgi.dll","msacm32.dll","npmproxy.dll","nlaapi.dll","netprofm.dll","ntmarta.dll","FWPUCLNT.DLL","rasadhlp.dll","winnsi.dll","IPHLPAPI.DLL","dnsapi.dll","WSHTCPIP.DLL","wship6.dll","mswsock.dll","winsta.dll","RpcRtRemote.dll","wtsapi32.dll","dwmapi.dll","uxtheme.dll","bcryptprimitives.dll","comctl32.dll","dbghelp.dll","cscapi.dll","samcli.dll","winmm.dll","wevtapi.dll","Wpc.dll","ntshrui.dll","srvcli.dll","netutils.dll","rsaenh.dll","cryptsp.dll","actxprxy.dll","version.dll","propsys.dll","MMDevAPI.dll","wshbth.dll","pnrpnsp.dll","api-ms-win-downlevel-advapi32-l2-1-0.dll","powrprof.dll","winrnr.dll","NapiNSP.dll","api-ms-win-downlevel-shlwapi-l2-1-0.dll","wsock32.dll","profapi.dll","msvcrt.dll","cfgmgr32.dll","clbcatq.dll","api-ms-win-downlevel-shlwapi-l1-1-0.dll","imagehlp.dll","Wldap32.dll","api-ms-win-downlevel-version-l1-1-0.dll","setupapi.dll","msasn1.dll","psapi.dll","api-ms-win-downlevel-normaliz-l1-1-0.dll","shell32.dll","api-ms-win-downlevel-advapi32-l1-1-0.dll","shlwapi.dll","api-ms-win-downlevel-ole32-l1-1-0.dll","nsi.dll","normaliz.dll","imm32.dll","api-ms-win-downlevel-user32-l1-1-0.dll","ws2_32.dll","devobj.dll","sechost.dll","ntdll.dll"],"Microsoft Windows Hardware Compatibility Publisher":["igd10umd32.dll"],"Mozilla Corporation":["thunderbird.exe","nss3.dll","xul.dll","lgpllibs.dll","ldap60.dll","prldap60.dll","mozglue.dll","softokn3.dll","freebl3.dll","nssckbi.dll","rnp.dll","libgcrypt-20.dll","libssp-0.dll","libotr-5.dll","libgpg-error-0.dll"],"NVIDIA Corporation":["nvdxgiwrap.dll","nvd3d9wrap.dll","nvinit.dll","nvapi.dll","nvumdshim.dll","nvwgf2um.dll"]} Notes: Has dual GPUs. GPU-#2: AdapterVendorID2: 0x8086, AdapterDeviceID2: 0x0166, AdapterSubsysID2: 05521028, AdapterDriverVersion2: 8.15.10.2653FP(D00-L1000-W00001000-T000) D2D1.1? DWrite? DWrite+ D2D1.1+ WR? WR- OMTP? OMTP+4 ProductID: {3550f703-e582-4d05-9a08-453d09bdfdc6} ProductName: Thunderbird ReleaseChannel: release SafeMode: 0 SecondsSinceLastCrash: 3239 StartupCrash: 0 StartupTime: 1605710620 TelemetryEnvironment: {"build":{"applicationId":"{3550f703-e582-4d05-9a08-453d09bdfdc6}","applicationName":"Thunderbird","architecture":"x86","buildId":"20201110184431","version":"78.4.3","vendor":null,"displayVersion":"78.4.3","platformVersion":"78.4.1","xpcomAbi":"x86-msvc","updaterAvailable":true},"partner":{"distributionId":null,"distributionVersion":null,"partnerId":null,"distributor":null,"distributorChannel":null,"partnerNames":[]},"system":{"memoryMB":8074,"virtualMaxMB":4096,"cpu":{"extensions":["hasMMX","hasSSE","hasSSE2","hasSSE3","hasSSSE3","hasSSE4_1","hasSSE4_2","hasAVX","hasAES"]},"os":{"name":"Windows_NT","version":"6.1","locale":"en-US","servicePackMajor":1,"servicePackMinor":0,"windowsBuildNumber":7601},"hdd":{"profile":{"model":null,"revision":null,"type":null},"binary":{"model":null,"revision":null,"type":null},"system":{"model":null,"revision":null,"type":null}},"gfx":{"D2DEnabled":false,"DWriteEnabled":true,"ContentBackend":"Direct2D 1.1","Headless":false,"adapters":[{"description":"NVIDIA GeForce GT 650M ","vendorID":"0x10de","deviceID":"0x0fd1","subsysID":"05521028","RAM":1024,"driver":"nvd3dumx,nvwgf2umx,nvwgf2umx nvd3dum,nvwgf2um,nvwgf2um","driverVendor":null,"driverVersion":"8.17.12.9616","driverDate":"3-4-2012","GPUActive":true},{"description":"Intel(R) HD Graphics 4000","vendorID":"0x8086","deviceID":"0x0166","subsysID":"05521028","RAM":0,"driver":"igdumd64 igd10umd64 igd10umd64 igdumd32 igd10umd32 igd10umd32","driverVendor":null,"driverVersion":"8.15.10.2653","driverDate":"2-14-2012","GPUActive":false}],"monitors":[{"screenWidth":1600,"screenHeight":900,"refreshRate":60,"pseudoDisplay":false},{"screenWidth":1024,"screenHeight":768,"refreshRate":60,"pseudoDisplay":false}],"features":{"compositor":"none","hwCompositing":{"status":"available"},"gpuProcess":{"status":"unavailable:FEATURE_FAILURE_NO_E10S"},"wrQualified":{"status":"blacklisted:FEATURE_UNQUALIFIED_WEBRENDER_WINDOWS_7"},"webrender":{"status":"unavailable-no-angle"},"wrCompositor":{"status":"unavailable:FEATURE_FAILURE_NOT_RECENT_WIN10"},"advancedLayers":{"status":"available"},"d3d11":{"status":"available","version":45056,"warp":false,"textureSharing":true,"blacklisted":false},"d2d":{"status":"available","version":"1.1"}}},"appleModelId":null},"settings":{"blocklistEnabled":true,"e10sEnabled":false,"e10sMultiProcesses":8,"telemetryEnabled":false,"locale":"en-US","intl":{},"update":{"channel":"release","enabled":true},"userPrefs":{"browser.cache.disk.capacity":1048576,"browser.search.region":"US","fission.autostart":false},"sandbox":{"effectiveContentProcessLevel":1},"launcherProcessState":0,"addonCompatibilityCheckEnabled":true,"isDefaultBrowser":null},"profile":{}} ThreadIdNameMapping: 892:"Gecko_IOThread",14188:"Link Monitor #1",10760:"Socket Thread",15224:"Permission",2924:"Timer",14956:"JS Watchdog",17504:"JS Helper",18832:"JS Helper",6128:"JS Helper",13472:"JS Helper",9968:"JS Helper",9656:"JS Helper",13464:"JS Helper",15284:"JS Helper",8972:"Cache2 I/O",12712:"Cookie",17388:"Worker Launcher",17916:"WindowsVsyncThread",9872:"Compositor",10560:"ImgDecoder #1",8300:"ImageIO",10004:"IPDL Background",19376:"DataStorage",13596:"cert_storage",1756:"DOM Worker",11768:"HTML5 Parser",11212:"mozStorage #1",2516:"StyleThread#1",12852:"StyleThread#2",14488:"StyleThread#3",11180:"StyleThread#0",12580:"StyleThread#5",16584:"StyleThread#4",12000:"ImageBridgeChld",10484:"PlayEventSound",12624:"localStorage DB",15404:"TRR Background",18748:"COM MTA",12428:"mozStorage #4",17076:"QuotaManager IO",10288:"IMAP",10572:"ProxyResolution",13236:"IMAP",16252:"IMAP",18952:"IMAP",16664:"IMAP",13696:"mozStorage #5",2284:"mozStorage #6",4884:"mozStorage #7",11016:"mozStorage #8",16412:"IMAP",2248:"IMAP",8376:"IMAP",9884:"IMAP",15424:"IMAP",11460:"IMAP",17616:"mozStorage #9",11524:"URL Classifier",9168:"ImgDecoder #2",10496:"ImgDecoder #3",10704:"IMAP",4488:"mozStorage #10",12620:"DNS Resolver #13",13712:"StreamTrans #776",6248:"StreamTrans #777",11296:"Untrusted Modules",12684:"StreamTrans #778",8860:"StreamTrans #779",3968:"StreamTrans #780",3892:"DOM Worker",19160:"IMAP",9020:"DNS Resolver #14",9824:"SSL Cert #7",18640:"DNS Resolver #15",18088:"IMAP", Throttleable: 1 URL: UptimeTS: 7255.094214691 Version: 78.4.3 Winsock_LSP: MSAFD Tcpip [TCP/IP] : 2 : 2 : 1 : 6 : 0x20066 : 0x8 : %SystemRoot%\system32\mswsock.dll : : e70f1aa0-ab8b-11cf-8ca3-00805f48a192
MSAFD Tcpip [UDP/IP] : 2 : 2 : 2 : 17 : 0x20609 : 0x8 : %SystemRoot%\system32\mswsock.dll : : e70f1aa0-ab8b-11cf-8ca3-00805f48a192 MSAFD Tcpip [RAW/IP] : 2 : 2 : 3 : 0 : 0x20609 : 0xc : %SystemRoot%\system32\mswsock.dll : : e70f1aa0-ab8b-11cf-8ca3-00805f48a192 MSAFD Tcpip [TCP/IPv6] : 2 : 23 : 1 : 6 : 0x20066 : 0x8 : %SystemRoot%\system32\mswsock.dll : : f9eab0c0-26d4-11d0-bbbf-00aa006c34e4 MSAFD Tcpip [UDP/IPv6] : 2 : 23 : 2 : 17 : 0x20609 : 0x8 : %SystemRoot%\system32\mswsock.dll : : f9eab0c0-26d4-11d0-bbbf-00aa006c34e4 MSAFD Tcpip [RAW/IPv6] : 2 : 23 : 3 : 0 : 0x20609 : 0xc : %SystemRoot%\system32\mswsock.dll : : f9eab0c0-26d4-11d0-bbbf-00aa006c34e4 RSVP TCPv6 Service Provider : 2 : 23 : 1 : 6 : 0x22066 : 0x8 : %SystemRoot%\system32\mswsock.dll : : 9d60a9e0-337a-11d0-bd88-0000c082e69a RSVP TCP Service Provider : 2 : 2 : 1 : 6 : 0x22066 : 0x8 : %SystemRoot%\system32\mswsock.dll : : 9d60a9e0-337a-11d0-bd88-0000c082e69a RSVP UDPv6 Service Provider : 2 : 23 : 2 : 17 : 0x22609 : 0x8 : %SystemRoot%\system32\mswsock.dll : : 9d60a9e0-337a-11d0-bd88-0000c082e69a RSVP UDP Service Provider : 2 : 2 : 2 : 17 : 0x22609 : 0x8 : %SystemRoot%\system32\mswsock.dll : : 9d60a9e0-337a-11d0-bd88-0000c082e69a MSAFD RfComm [Bluetooth] : 2 : 32 : 1 : 3 : 0x20026 : 0x8 : %SystemRoot%\system32\mswsock.dll : : 9fc48064-7298-43e4-b7bd-181f2089792a
useragent_locale: en-US
This report also contains technical information about the state of the application when it crashed.
All Replies (4)
Please post the actual crash id number that starts with bp-
Suggest you update your Graphics driver.
850autosllc, please break the suspense.
Good results? Bad results?