Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

letters displayed instead of play button video player on my mac

  • 3 majibu
  • 1 ana tatizo hili
  • 1 view
  • Last reply by cor-el

more options

video player controls such as play, volume, pause etc. appear as one letter e.g pause displays > ... speaker volume symbol displays b see attached image.

hope you can assist

thanks in anticipation Adrian Firefox Fan

video player controls such as play, volume, pause etc. appear as one letter e.g pause displays > ... speaker volume symbol displays b see attached image. hope you can assist thanks in anticipation Adrian Firefox Fan
Attached screenshots

All Replies (3)

more options

Is this with many websites, some, a few?

Many site issues can be caused by corrupt cookies or cache.

Warning ! ! This will log you out of sites you're logged in to. You may also lose any settings for that website.

If there is still a problem, Start Firefox in Safe Mode {web link} by holding down the <Shift> (Mac=Options) key, and then starting Firefox.

A small dialog should appear. Click Start In Safe Mode (not Refresh). Did this help?

While you are in safe mode;

Try disabling graphics hardware acceleration in Firefox. Since this feature was added to Firefox it has gradually improved but there are still a few glitches.

How to disable Hardware Acceleration {web link}

more options

Thank you for your speedy reply ...

This problem is occuring on only the one sites at present ...https://www.nrl.com/. This site works fine in Safari and Chrome

I have actioned all of your recommendations and the problem still exists ?

Regards Adrian

more options

Special icons are usually supplied by an icon font that is downloaded from the server (@font-face) You may see little boxes with the hex code of the character if you do not have a font installed that covers this Unicode range.

You can check gfx.downloadable_fonts.enabled on the about:config page and make sure it is set to true (if necessary double-click the line to toggle its value to true).

The website uses this special font for the videoplayer:

@font-face {
  font-family: videoplayer;
  src: url("public/d14810f2fa89c51ca63f74ac26bdf92b.woff2") format("woff2"), url("public/1447d74dea469a11f47d9fa37e339312.woff") format("woff");
  font-style: normal;
  font-weight: 400;
}

If you use extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) that can block content (Adblock Plus, NoScript, Disconnect, Ghostery, Privacy Badger, uBlock Origin) always make sure such extensions do not block content.

Firefox shows the shield icon at the left end of the location/address bar in case Content Blocking is blocking content.

  • click the shield icon for more detail and possibly disable the protection

You can check the Web Console about what content is blocked