Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

I cannot log into my email

  • 1 jibu
  • 1 ana tatizo hili
  • 1 view
  • Last reply by cor-el

Joeul7
Joeul7
more options

I can't log into my email on my PC, I get a message saying This page isn't redirecting properly, I try clearing my history and cookies and i still have the problem, any ideas?

I can't log into my email on my PC, I get a message saying This page isn't redirecting properly, I try clearing my history and cookies and i still have the problem, any ideas?

All Replies (1)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

This issue can be caused by corrupted cookies or cookies that are blocked.

Clear the cache and remove the cookies from websites that cause problems via the "3-bar" Firefox menu button (Options/Preferences).

"Clear the cache":

  • Firefox/Options/Preferences -> Advanced -> Network -> Cached Web Content: "Clear Now"

"Remove the cookies" from websites that cause problems.

  • Firefox/Options/Preferences -> Privacy -> "Use custom settings for history" -> Cookies: "Show Cookies"

Try to set this pref to false on the about:config page.

  • network.cookie.leave-secure-alone = false

You can use the button on the "Help -> Troubleshooting Information" (about:support) page to go to the current Firefox profile folder or use the about:profiles page.