Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Firefox crashes

  • 1 jibu
  • 2 wana tatizo hili
  • 3 views
  • Last reply by FredMcD

more options

Start Firefox,Crash report クラッシュ ID: bp-4c02a9ea-5c97-4959-ba60-2d5712161010 Firefox release ,Japanese,

Start Firefox,Crash report クラッシュ ID: bp-4c02a9ea-5c97-4959-ba60-2d5712161010 Firefox release ,Japanese,

All Replies (1)

more options

Product Firefox Release Channel release Version 49.0.1 Build ID 20160922113459 OS Windows 10 OS Version 10.0.14393

Signature: nss3.dll@0x1ea700 | GetFileInfo

KERNELBASE.dll = Microsoft

This is for Sumo's Related Bugs 1229252 REOPENED --- startup crashes in nss3.dll@0x1e5b60 | GetFileInfo, due to software from ESET (eOppMonitor.dll)


Perform a System File Check to fix corrupted system files Win 7, 8, 10, Vista: https://support.microsoft.com/en-us/kb/929833 Win XP: https://www.microsoft.com/resources/documentation/windows/xp/all/proddocs/en-us/system_file_checker.mspx?mfr=true

See if there are updates for your graphics drivers https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration