Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Firefox crashes

  • 1 jibu
  • 1 ana tatizo hili
  • 1 view
  • Last reply by cor-el

doncb55
doncb55
more options

firefox crashes at startup ver 41. My PC running windows 7, norton 360 antivirus I am submitting this using old ver 20 firefox. here is only data I can find for last crash Thanks Don

crash.main.2 1444431426 e9de31c0-54f2-47e3-a64b-816abba27fbf ProductName=Firefox ReleaseChannel=release Version=41.0.1 BuildID=20150929144111 ProductID={ec8030f7-c20a-464f-9b0e-13a3a9e97384} SecondsSinceLastCrash=16 BlockedDllList= BlocklistInitFailed=1 User32BeforeBlocklist=1 SystemMemoryUsePercentage=37 TotalVirtualMemory=4294836224 AvailableVirtualMemory=4137639936 TotalPageFile=8040480768 AvailablePageFile=6356643840 TotalPhysicalMemory=4021182464 AvailablePhysicalMemory=2495873024

firefox crashes at startup ver 41. My PC running windows 7, norton 360 antivirus I am submitting this using old ver 20 firefox. here is only data I can find for last crash Thanks Don crash.main.2 1444431426 e9de31c0-54f2-47e3-a64b-816abba27fbf ProductName=Firefox ReleaseChannel=release Version=41.0.1 BuildID=20150929144111 ProductID={ec8030f7-c20a-464f-9b0e-13a3a9e97384} SecondsSinceLastCrash=16 BlockedDllList= BlocklistInitFailed=1 User32BeforeBlocklist=1 SystemMemoryUsePercentage=37 TotalVirtualMemory=4294836224 AvailableVirtualMemory=4137639936 TotalPageFile=8040480768 AvailablePageFile=6356643840 TotalPhysicalMemory=4021182464 AvailablePhysicalMemory=2495873024

All Replies (1)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

What you posted is the general information about your computer that Firefox attaches to the bug report.

If you have submitted crash reports then please post the IDs of one or more recent crash reports that start with "bp-":

  • bp-xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx

You can find the report ID of recent crash reports on the "Help > Troubleshooting Information" page (about:support).

  • click the "All Crash Reports" button on this page to open the about:crashes page and see all crash reports.

Alternatively you can open about:crashes via the location/address bar.

See also:

There are other things that need attention.

Your System Details List shows multiple Flash plugins.

  1. Shockwave Flash 11.9 r900
  2. Shockwave Flash 19.0 r0

You can find the installation path of all plugins on the about:plugins page.

You can check the Flash player installation folder for multiple Flash player plugins and remove older version(s) of the plugin (NPSWF32) and possibly (re)install the latest Flash player.

  • (32 bit Windows) C:\Windows\System32\Macromed\Flash\
  • (64 bit Windows) C:\Windows\SysWOW64\Macromed\Flash\