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Why have I lost my jpg dialogue in Windows Explorer for reduction of attached file sizes?

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  • Last reply by Zenos

LezLezLez
LezLezLez
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I run XP SP3 with Thunderbird (and Firefox) latest releases on my PC. I often select multiple jpg photos within Windows Explorer and then "Send to email recipient" - as an attachment (right click). I always then got prompted as to whether I wanted to send my attachment at original or reduced size. Mostly I selected Reduced Size. This dialogue has disappeared and also I now only get a single file attachment of original size, from the several I have selected. Is this a problem with XP? Windows Explorer? Thunderbird? Can anyone help me get back to the former functionality please? Thanks in advance if you can.

I run XP SP3 with Thunderbird (and Firefox) latest releases on my PC. I often select multiple jpg photos within Windows Explorer and then "Send to email recipient" - as an attachment (right click). I always then got prompted as to whether I wanted to send my attachment at original or reduced size. Mostly I selected Reduced Size. This dialogue has disappeared and also I now only get a single file attachment of original size, from the several I have selected. Is this a problem with XP? Windows Explorer? Thunderbird? Can anyone help me get back to the former functionality please? Thanks in advance if you can.

All Replies (3)

Matt
Matt
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It could be caused by any of those things, or your anti virus or some other security software.

I would start by checking your add-ons to make sure the one that reduces sizes is actually still enabled.

LezLezLez
LezLezLez Mwenye swali
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Hi Matt, and thanks for your input. I have tried the following to no avail:- 1. Check of all Thunderbird Account and Option settings - all reconfirmed except that I also approved Pop-ups (previously prohibited); 2. Ditto Firefox. No changes. 3. Looked at my add-ons - only LastPass - so I remvoed it and reinstalled same. No correction of problem. 4. Looked at my AV product (Avast) settings and all seemed to be valid and/or not of likely impact on problem; 5. Uninstalled Thunderbird r38.0.1 (Control Panel > Add/Remove Programs), downloaded afresh and installed r 38.0.1. All settings appear to have been retained. 6. Retested my problem (loss of jpg dialogue) which has not been affected and is still missing after all of the above. Your next suggestion will be welcome. If I look at my Control Panel > Add/Remove Programs options for Windows components, I see I could try uninstalling Internet Explorer. I wonder if this might assist followed by a reinstall, however I am not confident that my CDs would allow component re-install. My XP SP3 install CD starts off down the path of a full install, although it might be possible to break into a Recovery Console and possibly selective re-install approach (Press "R" while proceeding?). Any and all ideas welcome. Geoff.

Modified by LezLezLez

Zenos
Zenos
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Hmm, the actions for adjusting picture size in Thunderbird all work at the point of sending, that is, after the message has been composed. The process you describe seems to take place before the email client is even opened, so I suspect your problem and its solution life in the Windows shell.

There is a relationship between Windows Explorer and Internet Explorer, to the extent that it is, or has been, possible to surf the Web from Windows Explorer. However I don't expect that twiddling with IE will do anything useful for broken shell issues.