Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

despite following the program instructions I cannot get rid of the search engine Startmysearch. please help.

  • 3 majibu
  • 5 wana tatizo hili
  • 1 view
  • Last reply by FredMcD

suejat
suejat
more options

I have Start my search start as soon as I open Firefox. I ran malwarebytes to get rid of unwanted programs, and this cleared this particularly annoying bar from starting in all browsers except Firefox (the browser I use most!). I reset MSN as my homepage, and set my homepage to open when I start Firefox. Guess what? When I open Firefox, Start my search opens! MSN is still my home page, but despite followong all the instructions from Start my search I CANNOT get rid of it. Can anyone help please!

I have Start my search start as soon as I open Firefox. I ran malwarebytes to get rid of unwanted programs, and this cleared this particularly annoying bar from starting in all browsers except Firefox (the browser I use most!). I reset MSN as my homepage, and set my homepage to open when I start Firefox. Guess what? When I open Firefox, Start my search opens! MSN is still my home page, but despite followong all the instructions from Start my search I CANNOT get rid of it. Can anyone help please!

Chosen solution

Hi, please try working through this article, and this article. Hope you can get rid of it!

Read this answer in context 👍 0

All Replies (3)

Scribe
Scribe
more options

Suluhisho teule

Hi, please try working through this article, and this article. Hope you can get rid of it!

suejat
suejat Mwenye swali
more options

Thank you for your help. The only way I could get rid of it, after going through all your suggestions was to uninstall firefox, delete every file and folder I could find to do withe My stare search on my hard drive, then reinstall firefox. The files and folders were not easy to delete either!!!

Thanks again

FredMcD
FredMcD
more options

Hello,

I am glad to hear that your problem has been resolved. If you haven't already, please select the answer that solves the problem. This will help other users with similar problems find the solution more easily.

Thank you for contacting Mozilla Support.

Separate Issue; Your System Details shows;

Installed Plug-ins

Advanced SystemCare 7 Safari Plugin DLL Advanced SystemCare 7 Opera Plugin DLL

Shockwave Flash 17.0 d0 Shockwave Flash 14.0 d0 Shockwave Flash 15.0 d0 Shockwave Flash 13.0 d0

Having more than one version of a program may cause issues.

Flash; Grab the uninstaller from here: Uninstall Flash Player | Windows Uninstall Flash Player | Mac Then reinstall the latest version.

Flash Player Version 16.0.0.305
https://www.adobe.com/products/flashplayer/distribution3.html Shockwave Director Version 12.1.7.157 http://get.adobe.com/shockwave/