Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Can't open Microsoft Word document through SharePoint

more options

Since upgrading to Firefox 35, I am no longer able to open Microsoft Word files through SharePoint. When I select "Edit in Microsoft Word," I get the error message "No connectivity with the server. [FILENAME] can't be opened because the server couldn't be contacted."

Note that this is specific to my Mac. I can open Word files on SharePoint when I use my VMWare Windows simulator.

Any suggestions for a fix?

Since upgrading to Firefox 35, I am no longer able to open Microsoft Word files through SharePoint. When I select "Edit in Microsoft Word," I get the error message "No connectivity with the server. [FILENAME] can't be opened because the server couldn't be contacted." Note that this is specific to my Mac. I can open Word files on SharePoint when I use my VMWare Windows simulator. Any suggestions for a fix?

All Replies (2)

more options
more options

No dice. This is an issue specifically with my Mac connecting to our SharePoint server.

I'm hoping to fix it with a change in Firefox's about:config settings. An earlier issue I had with my Mac connecting to our SharePoint system overall was corrected by altering the network.negotiate-auth.allow-insecure-ntlm-v1 line, but this problem seems to be something new!