Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Why does one tag out of four not appear for users accessing a single Thunderbird account via multiple computers?

  • 2 majibu
  • 1 ana tatizo hili
  • 2 views
  • Last reply by gtrivett

gtrivett
gtrivett
more options

Four users share a single Thunderbird email account (version 24.5.0) on their four respective computers. Each user is represented by a tag color to designate which emails they are responsible for. One user is having trouble seeing when their tag is used by the other three users, the email appears untagged. However, the other three users see it as tagged. Likewise, when that one person uses the tag, the other three cannot see the email as being tagged. This is not an issue when the other three tags are used between the four people.

We have checked that we are all using the exact same color to represent the tag, and that we are all using the same IMAP settings. Does anyone know why this might be happening?

Four users share a single Thunderbird email account (version 24.5.0) on their four respective computers. Each user is represented by a tag color to designate which emails they are responsible for. One user is having trouble seeing when their tag is used by the other three users, the email appears untagged. However, the other three users see it as tagged. Likewise, when that one person uses the tag, the other three cannot see the email as being tagged. This is not an issue when the other three tags are used between the four people. We have checked that we are all using the exact same color to represent the tag, and that we are all using the same IMAP settings. Does anyone know why this might be happening?

All Replies (2)

Matt
Matt
  • Moderator
  • Top 10 Contributor
more options

Are you sure the odd one out is IMAP? sounds like it is pop to me.

gtrivett
gtrivett Mwenye swali
more options

Yes, the odd one out is set up as an IMAP account as well.