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Firefox crashes

smizuno
smizuno
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Firefox crashes/hangs while starting up. I can't get to safe mode to test it. It just opens up one new tab and sits there with a white screen. I am running Windows XP, 32-bit.

Firefox crashes/hangs while starting up. I can't get to safe mode to test it. It just opens up one new tab and sits there with a white screen. I am running Windows XP, 32-bit.

Alla svar (1)

Swarnava Sengupta
Swarnava Sengupta
  • Locale Leader
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Create a new profile as a test to check if your current profile is causing the problems.

See "Basic Troubleshooting: Make a new profile":

There may be extensions and plugins installed by default in a new profile, so check that in "Tools > Add-ons > Extensions & Plugins" in case there are still problems.

If that new profile works then you can transfer some files from the old profile to that new profile, but be careful not to copy corrupted files.

See:

See:

If you have submitted Breakpad crash reports then post the IDs of one or more Breakpad crash reports (bp-xxxxxxxx-xxxxxxxxx-xxxx-xxxxxxxxxxxx). You can find the IDs of the submitted crash reports on the about:crashes page. You can open the about:crashes page via the location bar, like you open a website.

See: