Firefox crashing on start but no crash report when using about:crashes in troubleshooting mode
Windows Event viewer shows Firefox has crashed but Firefox does not show it. Attempting to troubleshoot the problem. This started 2/8/2022. After reinstalling Firefox the event viewer is no longer reporting crashes so the event viewer reports I am including are from yesterday before anything was done. Tried doing a refresh, clearing cash and history and temp files, uninstalling Firefox and reinstall a fresh copy. Tried all of the troubleshooting instructions I could find on the site. In normal mode I cannot open any pages including the Firefox settings, Add-on or any other pages except Help, About and troubleshooting pages. All I get no matter what I put in the URL field is a blank page. No Error or message of any kind.
The following is a copy of the More troubleshooting information page:
Application Basics
Name: Firefox Version: 97.0 Build ID: 20220202182137 Distribution ID: Update Channel: release User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:97.0) Gecko/20100101 Firefox/97.0 OS: Windows_NT 10.0 19044 Launcher Process: Enabled Multiprocess Windows: 1/1 Fission Windows: 0/1 Disabled by safe mode Remote Processes: 5 Enterprise Policies: Active Google Location Service Key: Found Google Safebrowsing Key: Found Mozilla Location Service Key: Found Safe Mode: true
Crash Reports for the Last 3 Days
Firefox Features
Name: DoH Roll-Out Version: 2.0.0 ID: doh-rollout@mozilla.org
Name: Firefox Screenshots Version: 39.0.1 ID: screenshots@mozilla.org
Name: Form Autofill Version: 1.0.1 ID: formautofill@mozilla.org
Name: Picture-In-Picture Version: 1.0.0 ID: pictureinpicture@mozilla.org
Name: Web Compatibility Interventions Version: 29.7.0 ID: webcompat@mozilla.org
Name: WebCompat Reporter Version: 1.4.2 ID: webcompat-reporter@mozilla.org
Remote Features
Remote Processes
Type: Web Content Count: 2 / 8
Type: Privileged About Count: 1
Type: Extension Count: 1
Type: Preallocated Count: 1
Add-ons
Name: Add-ons Search Detection Type: extension Version: 2.0.0 Enabled: true ID: addons-search-detection@mozilla.com
Name: Amazon.com Type: extension Version: 1.3 Enabled: true ID: amazondotcom@search.mozilla.org
Name: Bing Type: extension Version: 1.3 Enabled: true ID: bing@search.mozilla.org
Name: DuckDuckGo Type: extension Version: 1.1 Enabled: true ID: ddg@search.mozilla.org
Name: eBay Type: extension Version: 1.3 Enabled: true ID: ebay@search.mozilla.org
Name: Google Type: extension Version: 1.1 Enabled: true ID: google@search.mozilla.org
Name: Wikipedia (en) Type: extension Version: 1.1 Enabled: true ID: wikipedia@search.mozilla.org
Name: uBlock Origin Type: extension Version: 1.18.4 Enabled: false ID: uBlock0@raymondhill.net
Security Software
Type: Webroot SecureAnywhere
Type:
Type: Windows Firewall
Graphics
Features Compositing: WebRender (Software) Asynchronous Pan/Zoom: wheel input enabled; scrollbar drag enabled; keyboard enabled; autoscroll enabled; smooth pinch-zoom enabled WebGL 1 Driver WSI Info: - WebGL 1 Driver Renderer: WebGL is currently disabled. WebGL 1 Driver Version: - WebGL 1 Driver Extensions: - WebGL 1 Extensions: - WebGL 2 Driver WSI Info: - WebGL 2 Driver Renderer: WebGL is currently disabled. WebGL 2 Driver Version: - WebGL 2 Driver Extensions: - WebGL 2 Extensions: - Target Frame Rate: 60 DirectWrite: true (10.0.19041.1415) GPU #1 Active: Yes Description: Intel(R) UHD Graphics 630 Vendor ID: 0x8086 Device ID: 0x3e98 Driver Version: 26.20.100.7642 Driver Date: 1-22-2020 Drivers: igdumdim64 igd10iumd64 igd10iumd64 igd12umd64 igdumdim32 igd10iumd32 igd10iumd32 igd12umd32 Subsys ID: 00000000 RAM: 0 GPU #2 Active: No RAM: 0 Diagnostics AzureCanvasBackend: skia AzureContentBackend: skia AzureFallbackCanvasBackend: skia CMSOutputProfile: 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 Display0: 1920x1200@59Hz : Intel(R) UHD Graphics 630 Display1: 1920x1200@59Hz : Intel(R) UHD Graphics 630 DisplayCount: 2 HardwareStretching: both=2 window-only=0 full-screen-only=0 none=0 error=0 ClearType Parameters: \\.\DISPLAY1 [ Gamma: 1.8 Pixel Structure: RGB ClearType Level: 100 Enhanced Contrast: 50 ] \\.\DISPLAY2 [ Gamma: 1.8 Pixel Structure: RGB ClearType Level: 100 Enhanced Contrast: 50 ] Decision Log HW_COMPOSITING: available by default blocked by runtime: Acceleration blocked by safe-mode D3D11_COMPOSITING: unavailable by default: Hardware compositing is disabled DIRECT2D: unavailable by default: Direct2D requires Direct3D 11 compositing D3D11_HW_ANGLE: unavailable by default: D3D11 compositing is disabled disabled by env: D3D11 compositing is disabled GPU_PROCESS: available by default blocked by runtime: Safe-mode is enabled WEBRENDER: available by default unavailable-in-safe-mode by runtime: Safe-mode is enabled WEBRENDER_QUALIFIED: available by default WEBRENDER_COMPOSITOR: available by default unavailable by runtime: No DirectComposition usage WEBRENDER_PARTIAL: available by default WEBRENDER_SHADER_CACHE: available by default unavailable by runtime: WebRender disabled WEBRENDER_OPTIMIZED_SHADERS: available by default unavailable by runtime: WebRender disabled WEBRENDER_ANGLE: available by default unavailable-no-angle by runtime: ANGLE is disabled WEBRENDER_DCOMP_PRESENT: available by default unavailable by runtime: Requires ANGLE WEBRENDER_SOFTWARE: available by default WEBGPU: disabled by default: Disabled by default blocked by runtime: WebGPU can only be enabled in nightly WINDOW_OCCLUSION: disabled by default: Disabled by default
Failure Log
(#0) Error: RenderCompositorSWGL failed mapping default framebuffer, no dt
Media
Audio Backend: wasapi Max Channels: 2 Preferred Sample Rate: 48000 Roundtrip latency (standard deviation): 47.27ms (2.95) Output Devices Name: Group Speakers (Realtek(R) Audio): HDAUDIO\FUNC_01&VEN_10EC&DEV_0887&SUBSYS_1458A182&REV_1003\4&6e312be&0&0001 Speakers (Dell AC511 USB SoundBar): USB\VID_413C&PID_A503&MI_00\8&c825df&0&0000 DELL U2415 (Intel(R) Display Audio): HDAUDIO\FUNC_01&VEN_8086&DEV_280B&SUBSYS_80860101&REV_1000\4&6e312be&0&0201 Digital Audio (S/PDIF) (Realtek(R) Audio): HDAUDIO\FUNC_01&VEN_10EC&DEV_0887&SUBSYS_1458A182&REV_1003\4&6e312be&0&0001 DELL U2415 (Intel(R) Display Audio): HDAUDIO\FUNC_01&VEN_8086&DEV_280B&SUBSYS_80860101&REV_1000\4&6e312be&0&0201 Realtek Digital Output (Realtek(R) Audio): HDAUDIO\FUNC_01&VEN_10EC&DEV_0887&SUBSYS_1458A182&REV_1003\4&6e312be&0&0001 Input Devices Name: Group Line In (Realtek(R) Audio): HDAUDIO\FUNC_01&VEN_10EC&DEV_0887&SUBSYS_1458A182&REV_1003\4&6e312be&0&0001 Microphone (Realtek(R) Audio): HDAUDIO\FUNC_01&VEN_10EC&DEV_0887&SUBSYS_1458A182&REV_1003\4&6e312be&0&0001 Line (Dell AC511 USB SoundBar): USB\VID_413C&PID_A503&MI_00\8&c825df&0&0000
Enumerate database
Environment Variables
MOZ_APP_RESTART: 1 MOZ_CRASHREPORTER_DATA_DIRECTORY: C:\Users\JSchmid\AppData\Roaming\Mozilla\Firefox\Crash Reports MOZ_CRASHREPORTER_EVENTS_DIRECTORY: C:\Users\JSchmid\AppData\Roaming\Mozilla\Firefox\Profiles\e2ydafgj.default-release-1644349980615\crashes\events MOZ_CRASHREPORTER_PING_DIRECTORY: C:\Users\JSchmid\AppData\Roaming\Mozilla\Firefox\Pending Pings MOZ_CRASHREPORTER_RESTART_ARG_0: C:\Program Files\Mozilla Firefox\firefox.exe MOZ_CRASHREPORTER_STRINGS_OVERRIDE: C:\Program Files\Mozilla Firefox\browser\crashreporter-override.ini MOZ_SKELETON_UI_RESTARTING: 1
Experimental Features
about:home startup cache (browser.startup.homepage.abouthome_cache.enabled): false Cookies: SameSite=Lax by default (network.cookie.sameSite.laxByDefault): false Cookies: SameSite=None requires secure attribute (network.cookie.sameSite.noneRequiresSecure): false Cookies: Schemeful SameSite (network.cookie.sameSite.schemeful): false CSS: Constructable Stylesheets (layout.css.constructable-stylesheets.enabled): false CSS: Masonry Layout (layout.css.grid-template-masonry-value.enabled): false Developer Tools: Compatibility Panel (devtools.inspector.compatibility.enabled): false Developer Tools: Execution Context Selector (devtools.webconsole.input.context): true Developer Tools: Service Worker debugging (devtools.debugger.features.windowless-service-workers): false Media: JPEG XL (image.jxl.enabled): false Address Bar: show results during IME composition (browser.urlbar.keepPanelOpenDuringImeComposition): false Web API: WebGPU (dom.webgpu.enabled): false WebRTC Global Mute Toggles (privacy.webrtc.globalMuteToggles): false Win32k Lockdown (security.sandbox.content.win32k-disable): false
Remote Experiments
More from Mozilla Panel - Fx97 Release: treatment
Important Modified Preferences
browser.contentblocking.category: standard browser.search.region: US browser.sessionstore.upgradeBackup.latestBuildID: 20220202182137 browser.startup.homepage_override.buildID: 20220202182137 browser.startup.homepage_override.mstone: 97.0 browser.urlbar.placeholderName: Google browser.urlbar.quicksuggest.migrationVersion: 2 browser.urlbar.quicksuggest.scenario: offline browser.urlbar.tipShownCount.searchTip_onboard: 4 doh-rollout.balrog-migration-done: true doh-rollout.doneFirstRun: true doh-rollout.home-region: US doh-rollout.skipHeuristicsCheck: true dom.forms.autocomplete.formautofill: true extensions.lastAppVersion: 97.0 idle.lastDailyNotification: 1644350777 media.gmp-gmpopenh264.abi: x86_64-msvc-x64 media.gmp-gmpopenh264.lastUpdate: 1644350310 media.gmp-gmpopenh264.version: 1.8.1.1 media.gmp-manager.buildID: 20220202182137 media.gmp-manager.lastCheck: 1644350310 media.gmp-widevinecdm.abi: x86_64-msvc-x64 media.gmp-widevinecdm.lastUpdate: 1644350311 media.gmp-widevinecdm.version: 4.10.2391.0 media.gmp.storage.version.observed: 1 media.hardware-video-decoding.failed: true network.dns.disablePrefetch: true network.http.speculative-parallel-limit: 0 network.predictor.enabled: false network.prefetch-next: false places.database.lastMaintenance: 1644350778 privacy.cpd.sessions: false privacy.purge_trackers.date_in_cookie_database: 0 privacy.purge_trackers.last_purge: 1644350778028 privacy.sanitize.pending: [{"id":"newtab-container","itemsToClear":[],"options":{}}] privacy.sanitize.timeSpan: 0 security.remote_settings.crlite_filters.checked: 1644354191 security.remote_settings.intermediates.checked: 1644354191 security.sandbox.content.tempDirSuffix: {450699ea-39b0-404c-b163-96d266bf0724} services.sync.engine.addresses.available: true storage.vacuum.last.index: 0 storage.vacuum.last.places.sqlite: 1644350777 ui.osk.debug.keyboardDisplayReason: IKPOS: Touch screen not found.
Important Locked Preferences
fission.autostart.session: false
Places Database
Accessibility
Activated: false Prevent Accessibility: 0 Accessible Handler Used: true Accessibility Instantiator:
Library Versions
NSPR Expected minimum version: 4.33 Version in use: 4.33
NSS Expected minimum version: 3.74 Version in use: 3.74
NSSSMIME Expected minimum version: 3.74 Version in use: 3.74
NSSSSL Expected minimum version: 3.74 Version in use: 3.74
NSSUTIL Expected minimum version: 3.74 Version in use: 3.74
Sandbox
Content Process Sandbox Level: 6 Effective Content Process Sandbox Level: 6 Win32k Lockdown State for Content Process: Win32k Lockdown disabled -- Preference not set
Startup Cache
Disk Cache Path: C:\Users\JSchmid\AppData\Local\Mozilla\Firefox\Profiles\e2ydafgj.default-release-1644349980615\startupCache\startupCache.8.little Ignore Disk Cache: true Found Disk Cache on Init: true Wrote to Disk Cache: true
Internationalization & Localization
Application Settings Requested Locales: ["en-US"] Available Locales: ["en-US"] App Locales: ["en-US"] Regional Preferences: ["en-US"] Default Locale: "en-US" Operating System System Locales: ["en-US"] Regional Preferences: ["en-US"]
Remote Debugging (Chromium Protocol)
Accepting Connections: false URL:
Printing
Modified print settings
The following is the events from the event viewer:
Log Name: Application
Source: Application Error
Date: 2/8/2022 5:08:37 PM
Event ID: 1000
Task Category: (100)
Level: Error
Keywords: Classic
User: N/A
Computer: JSCHMID0121.ad.bigvisualgroup.com
Description:
Faulting application name: firefox.exe, version: 97.0.0.8068, time stamp: 0x61fadc80
Faulting module name: ntdll.dll, version: 10.0.19041.1466, time stamp: 0xe2f8ca76
Exception code: 0xc0000005
Fault offset: 0x00000000000a1fe7
Faulting process id: 0x27fc
Faulting application start time: 0x01d81d40ccd42b44
Faulting application path: C:\Program Files\Mozilla Firefox\firefox.exe
Faulting module path: C:\Windows\SYSTEM32\ntdll.dll
Report Id: 8b6b18fe-6714-4c4e-897e-8aec678d933b
Faulting package full name:
Faulting package-relative application ID:
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System> <Provider Name="Application Error" /> <EventID Qualifiers="0">1000</EventID> <Version>0</Version> <Level>2</Level> <Task>100</Task> <Opcode>0</Opcode> <Keywords>0x80000000000000</Keywords> <TimeCreated SystemTime="2022-02-08T23:08:37.4842245Z" /> <EventRecordID>58698</EventRecordID> <Correlation /> <Execution ProcessID="0" ThreadID="0" /> <Channel>Application</Channel> <Computer>JSCHMID0121.ad.bigvisualgroup.com</Computer> <Security /> </System> <EventData> <Data>firefox.exe</Data> <Data>97.0.0.8068</Data> <Data>61fadc80</Data> <Data>ntdll.dll</Data> <Data>10.0.19041.1466</Data> <Data>e2f8ca76</Data> <Data>c0000005</Data> <Data>00000000000a1fe7</Data> <Data>27fc</Data> <Data>01d81d40ccd42b44</Data> <Data>C:\Program Files\Mozilla Firefox\firefox.exe</Data> <Data>C:\Windows\SYSTEM32\ntdll.dll</Data> <Data>8b6b18fe-6714-4c4e-897e-8aec678d933b</Data> <Data> </Data> <Data> </Data> </EventData>
</Event>
Log Name: Application Source: Windows Error Reporting Date: 2/8/2022 5:08:41 PM Event ID: 1001 Task Category: None Level: Information Keywords: Classic User: N/A Computer: JSCHMID0121.ad.bigvisualgroup.com Description: Fault bucket 2092159909693864555, type 4 Event Name: APPCRASH Response: Not available Cab Id: 0
Problem signature: P1: firefox.exe P2: 97.0.0.8068 P3: 61fadc80 P4: ntdll.dll P5: 10.0.19041.1466 P6: e2f8ca76 P7: c0000005 P8: 00000000000a1fe7 P9: P10:
Attached files: \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERC879.tmp.dmp \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERD26D.tmp.WERInternalMetadata.xml \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERD329.tmp.xml \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERD356.tmp.csv \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERD377.tmp.txt
These files may be available here: \\?\C:\ProgramData\Microsoft\Windows\WER\ReportArchive\AppCrash_firefox.exe_b6fa44d594e273df1947f3dfb59f5ebb7d6c1de_1fd2ca00_8cda3b67-69d9-467c-b340-fb1005582a29
Analysis symbol: Rechecking for solution: 0 Report Id: 8b6b18fe-6714-4c4e-897e-8aec678d933b Report Status: 268435456 Hashed bucket: 0be61e8b361c4152ad08d85a669dba6b Cab Guid: 0 Event Xml: <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System> <Provider Name="Windows Error Reporting" /> <EventID Qualifiers="0">1001</EventID> <Version>0</Version> <Level>4</Level> <Task>0</Task> <Opcode>0</Opcode> <Keywords>0x80000000000000</Keywords> <TimeCreated SystemTime="2022-02-08T23:08:41.2745645Z" /> <EventRecordID>58699</EventRecordID> <Correlation /> <Execution ProcessID="0" ThreadID="0" /> <Channel>Application</Channel> <Computer>JSCHMID0121.ad.bigvisualgroup.com</Computer> <Security /> </System> <EventData> <Data>2092159909693864555</Data> <Data>4</Data> <Data>APPCRASH</Data> <Data>Not available</Data> <Data>0</Data> <Data>firefox.exe</Data> <Data>97.0.0.8068</Data> <Data>61fadc80</Data> <Data>ntdll.dll</Data> <Data>10.0.19041.1466</Data> <Data>e2f8ca76</Data> <Data>c0000005</Data> <Data>00000000000a1fe7</Data> <Data> </Data> <Data> </Data> <Data>
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERC879.tmp.dmp \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERD26D.tmp.WERInternalMetadata.xml \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERD329.tmp.xml \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERD356.tmp.csv \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERD377.tmp.txt</Data>
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Alla svar (2)
jeff.schmid said
Tried all of the troubleshooting instructions I could find on the site. In normal mode I cannot open any pages including the Firefox settings, Add-on or any other pages except Help, About and troubleshooting pages. All I get no matter what I put in the URL field is a blank page. No Error or message of any kind.
Hi Jeff, sorry to hear about this problem. You mentioned normal mode, does that mean if you restart Firefox in Troubleshoot (Safe) Mode, it works normally? That can indicate a problem with one of the things that is disabled in that mode, particularly:
- incompatibility with graphics card driver software (hardware acceleration)
- add-ons
- JavaScript compilers
Oh wait, I just saw "Webroot SecureAnywhere"
There is a known issue with 64-bit Firefox 97, Webroot SecureAnywhere, and a recent Windows 10-11 update: Firefox is barely functional, if at all, due to a conflict.
People are working with Webroot to issue an update.
Until then, a user posted that one workaround is to run Firefox 97 in backwards compatibility mode. I haven't tested this myself, but here is how you would set that up:
(1) Open the Properties dialog for your Firefox shortcut. Either:
- right-click a Desktop shortcut, then click Properties
- right-click a pinned Taskbar icon, then right-click the Firefox (or Mozilla Firefox) item, then click Properties
(2) Switch to the Compatibility tab
(3) Check the box for "Run this program in compatibility mode for"
(4) If the selector for that option is not set on Windows 8, switch it to Windows 8
As a result of this change, you may notice that some Windows 10-specific features and styling are disabled. However, I am not aware of any major changes. If you experiment with this, let us know your experience.
