Avatar for Username

Sök i support

Akta dig för supportbedrägerier: Vi kommer aldrig att be dig att ringa eller skicka ett sms till ett telefonnummer eller dela personlig information. Rapportera misstänkt aktivitet med alternativet "Rapportera missbruk".

Läs mer

Denna tråd har arkiverats. Ställ en ny fråga om du behöver hjälp.

Issues downloading & printing documents since upgrading Kaspersky

  • 4 svar
  • 1 har detta problem
  • 1 visning
  • Senaste svar av JT

JT
JT
more options

Since upgrading our Kaspersky program, I can no longer download and print documents from a website used daily for work. Contacted the website's Support office; it is an issue betweenFirefox and Kaspersky. Have stopped Kaspersky from injecting script into web traffic, but this hasn't fixed the problem. Kaspersky has not been helpful. Is there a fix through Firefox?

Since upgrading our Kaspersky program, I can no longer download and print documents from a website used daily for work. Contacted the website's Support office; it is an issue betweenFirefox and Kaspersky. Have stopped Kaspersky from injecting script into web traffic, but this hasn't fixed the problem. Kaspersky has not been helpful. Is there a fix through Firefox?

Alla svar (4)

philipp
philipp
  • Moderator
more options

hi, can you be more specific about describing the problem - what in particular is no longer working/at what step is it failing (i.e. are there any error messages)?

the-edmeister
the-edmeister
  • Moderator
more options

What type of "documents"? Like the file type.

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Is this about PDF files ?

JT
JT Frågans ägare
more options

These are worksheets—Word docs— we create in website (MarketSharp) I am able to enter the information necessary to create the worksheet. The process falls apart when I try to pull to pull up the Word doc to print. Absolutely nothing happens when the worksheet should open. Issue began same day upgraded Kaspersky. Told by website support that multiple users are having the same issue. Unhelpful response from Kaspersky at this point.