Avatar for Username

Sök i support

Akta dig för supportbedrägerier: Vi kommer aldrig att be dig att ringa eller skicka ett sms till ett telefonnummer eller dela personlig information. Rapportera misstänkt aktivitet med alternativet "Rapportera missbruk".

Läs mer

Denna tråd har arkiverats. Ställ en ny fråga om du behöver hjälp.

Firefox crashes on opening

  • 3 svar
  • 1 har detta problem
  • 4 visningar
  • Senaste svar av FredMcD

IanTebbett
IanTebbett
more options

Firefox 56.0.1 (latest auto update) Every attempt to start (in normal and safe mode) results in Application error "The instruction at 0x3fc69352 referenced memory at 0x00000000. The memory could not be read". Main screen is showing, error window will close, but firefox unresponsive to browsing instructions.

System is 64bit running Windows 7 Home Edition SP 1.

Worked fine until most recent autoupgrade.

Firefox 56.0.1 (latest auto update) Every attempt to start (in normal and safe mode) results in Application error "The instruction at 0x3fc69352 referenced memory at 0x00000000. The memory could not be read". Main screen is showing, error window will close, but firefox unresponsive to browsing instructions. System is 64bit running Windows 7 Home Edition SP 1. Worked fine until most recent autoupgrade.

Vald lösning

Are you using the 64bit Firefox? Many have reported issues. Install the 32bit version from; Download Firefox For All languages And Systems {web link}

Läs svaret i sitt sammanhang 👍 0

Alla svar (3)

FredMcD
FredMcD
more options

Vald lösning

Are you using the 64bit Firefox? Many have reported issues. Install the 32bit version from; Download Firefox For All languages And Systems {web link}

IanTebbett
IanTebbett Frågans ägare
more options

Downloading 32bit made it work (despite being a 64bit m/c!!!). Thanks

FredMcD
FredMcD
more options

Glad to help. Safe Surfing.