Avatar for Username

Sök i support

Akta dig för supportbedrägerier: Vi kommer aldrig att be dig att ringa eller skicka ett sms till ett telefonnummer eller dela personlig information. Rapportera misstänkt aktivitet med alternativet "Rapportera missbruk".

Läs mer

Denna tråd har arkiverats. Ställ en ny fråga om du behöver hjälp.

I have lost my log ins and paswords even though I used the correct log in criteria.

  • 1 svar
  • 4 har detta problem
  • 1 visning
  • Senaste svar av FredMcD

IamDruid
IamDruid
more options

Firefox developer updated and send me a message to log in to my account to sync data.

However, after I logged in and sync completed I needed to log into another account. I noticed the account asking me for my password, which should happen automatically from the stored logins. Going to settings and logins I found all my information disappeared. I did not forgot or changed my password, which is Firefox standard procedure to then destroy logins.

However, I have all the information still on my smart phone!

This is the second incident where my logins were destroyed using sync. I never had a problem otherwise but are now strongly contemplating the authenticity and intend of Mozilla or Firefox for that matter as I cannot get ANY response from Firefox in this regard.

Firefox developer updated and send me a message to log in to my account to sync data. However, after I logged in and sync completed I needed to log into another account. I noticed the account asking me for my password, which should happen automatically from the stored logins. Going to settings and logins I found all my information disappeared. I did not forgot or changed my password, which is Firefox standard procedure to then destroy logins. However, I have all the information still on my smart phone! This is the second incident where my logins were destroyed using sync. I never had a problem otherwise but are now strongly contemplating the authenticity and intend of Mozilla or Firefox for that matter as I cannot get ANY response from Firefox in this regard.

Ändrad av IamDruid

Alla svar (1)

FredMcD
FredMcD
more options

Did you reset the sync password?

Resetting the sync password, or changing its e-mail, will remove all data from the servers.

This is a security feature. https://support.mozilla.org/en-US/kb/ive-lost-my-firefox-sync-account-information

  • I've lost my Firefox Sync account information - What to do
  • I’ve forgotten, or don't have access to, my Firefox Account email address

Look on your desktop. Do you see a folder called; Old Firefox?

https://support.mozilla.org/en-US/kb/recovering-important-data-from-an-old-profile

https://support.mozilla.org/en-US/kb/back-and-restore-information-firefox-profiles

https://support.mozilla.org/en-US/kb/how-run-firefox-when-profile-missing-inaccessible