We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

Avatar for Username

Sök i support

Akta dig för supportbedrägerier: Vi kommer aldrig att be dig att ringa eller skicka ett sms till ett telefonnummer eller dela personlig information. Rapportera misstänkt aktivitet med alternativet "Rapportera missbruk".

Läs mer

Denna tråd har arkiverats. Ställ en ny fråga om du behöver hjälp.

Emails have disappeared from my inbox, and folders have disappeared

  • 1 svar
  • 1 har detta problem
  • 2 visningar
  • Senaste svar av Matt

grandmafrogs
grandmafrogs
more options

Early in December 2016, all my emails in the inbox that had been received in November 2016 were somehow moved to the deleted folder. A similar thing happened in January 2017 with the emails from December 2016. At the same time some folders have disappeared totally. I still have emails in my inbox from before November 2016. Any ideas as to why??

Early in December 2016, all my emails in the inbox that had been received in November 2016 were somehow moved to the deleted folder. A similar thing happened in January 2017 with the emails from December 2016. At the same time some folders have disappeared totally. I still have emails in my inbox from before November 2016. Any ideas as to why??

Alla svar (1)

Matt
Matt
  • Moderator
  • Top 10 Contributor
more options

Please add the troubleshooting information to your post To find the Troubleshooting information:

  • Open Help (or click on three-line-icon and select Help)
  • Choose Troubleshooting Information
  • Use the button Copy to clipboard to select all. Do not check box "Include account names"!
  • Paste this in your post.

Please also add the result of these troubleshooting steps to your post

  • Does Thunderbird work in TB Safe mode (see Thunderbird Safe Mode)?
  • Do you use anti-virus and firewall software? What is the version?