Avatar for Username

Sök i support

Akta dig för supportbedrägerier: Vi kommer aldrig att be dig att ringa eller skicka ett sms till ett telefonnummer eller dela personlig information. Rapportera misstänkt aktivitet med alternativet "Rapportera missbruk".

Läs mer

Denna tråd har arkiverats. Ställ en ny fråga om du behöver hjälp.

Uncommanded folder/subfolder deletion

  • 3 svar
  • 1 har detta problem
  • 6 visningar
  • Senaste svar av Matt

SeriouslyUnderwhelmed
SeriouslyUnderwhelmed
more options

I had a mail folder conatining around 20 subfolders.

A few minutes ago, mails that would normally be filtered into it reported errors. I looked and saw the folder and all its contents were gone. I did not ask it to do this.

Allowed update to 38.3.0 this morning.

Loads of info lost. Any ideas? Deleted folder is empty.

Help!

I had a mail folder conatining around 20 subfolders. A few minutes ago, mails that would normally be filtered into it reported errors. I looked and saw the folder and all its contents were gone. I did not ask it to do this. Allowed update to 38.3.0 this morning. Loads of info lost. Any ideas? Deleted folder is empty. Help!

Alla svar (3)

SeriouslyUnderwhelmed
SeriouslyUnderwhelmed Frågans ägare
more options

Update...

Activity Manager shows synching in progress for folder and subfolders. Perhaps it is fixing itself?

SeriouslyUnderwhelmed
SeriouslyUnderwhelmed Frågans ägare
more options

Or not fixing itself... Activity Manager has looked like this for 3 hours.

Any ideas?

Matt
Matt
  • Moderator
  • Top 10 Contributor
more options

Following update many anti virus firewall block Thunderbird's attempts to connect to the internet. Norton Internet security features prominently in this list, but is not alone. Check the firewall component and ensure it is allowing Thunderbird and allowing the correct version. With NIS it appears the auto setting is not sufficient and you must explicitly allow access.