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I do not have the "menu" item you describe

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mikellam
mikellam
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Whenever I try to forward anything, a message comes up saying "Unable to load null status 404". This has only happened yesterday. Now is constant. PLEASE HELP!

Whenever I try to forward anything, a message comes up saying "Unable to load null status 404". This has only happened yesterday. Now is constant. PLEASE HELP!

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cor-el
cor-el
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Is that happening with Verizon webmail?

We have seen a few report about an issue with the Verizon website, but AFAIK no possible cause or cure has been posted.

Is this with a secure HTTPS connection?

Are there any related JavaScript error messages in the Web Console (Firefox/Tools > Web Developer)?

You can try these steps in case of issues with web pages:

You can reload web page(s) and bypass the cache to refresh possibly outdated or corrupted files.

  • Hold down the Shift key and left-click the Reload button
  • Press "Ctrl + F5" or press "Ctrl + Shift + R" (Windows,Linux)
  • Press "Command + Shift + R" (Mac)

Clear the cache and cookies only from websites that cause problems.

"Clear the Cache":

  • Firefox > Preferences > Advanced > Network > Cached Web Content: "Clear Now"

"Remove Cookies" from sites causing problems:

  • Firefox > Preferences > Privacy > "Use custom settings for history" > Cookies: "Show Cookies"

Start Firefox in Safe Mode to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem.

  • Switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance
  • Do NOT click the Reset button on the Safe Mode start window

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