We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

Avatar for Username

Sök i support

Akta dig för supportbedrägerier: Vi kommer aldrig att be dig att ringa eller skicka ett sms till ett telefonnummer eller dela personlig information. Rapportera misstänkt aktivitet med alternativet "Rapportera missbruk".

Läs mer

Denna tråd har arkiverats. Ställ en ny fråga om du behöver hjälp.

Since the update of firefox today, Gmail will not load. What's up?

  • 1 svar
  • 4 har detta problem
  • 1 visning
  • Senaste svar av Aman Routh

Rudianne12
Rudianne12
more options

Since the update of firefox today, Gmail will not load in its standard view, only HTML. It loads fine in other browsers. Restarting firefox, rebooting the computer, clearing history, safe mode, do not help. Is there a solution to this? I hate to have to change browsers to read my mail.

Since the update of firefox today, Gmail will not load in its standard view, only HTML. It loads fine in other browsers. Restarting firefox, rebooting the computer, clearing history, safe mode, do not help. Is there a solution to this? I hate to have to change browsers to read my mail.

Alla svar (1)

Aman Routh
Aman Routh
more options

Hello,

Have you tried restarting Firefox in safe mode.

You can do that by simply pressing and Holding on the SHIFT key and double clicking on the Firefox icon on your desktop.

See Diagnose Firefox issues using Troubleshoot Mode

Moreover, Your System Details List shows that you have a user.js file in the profile folder to initialize some prefs on each start of Firefox.

The user.js file is only present if you or other software has created it, so normally it wouldn't be there. you can check its content with a plain text editor if you didn't create this file yourself.

The user.js file is read each time you start Firefox and initializes preferences to the value specified in this file, so preferences set via user.js can only be changed temporarily for the current session.

You can rename or delete the prefs.js file and possible numbered prefs-##.js and user.js files to reset all prefs to the default value.

You can use this button to go to the Firefox profile folder:

Help > Troubleshooting Information > Profile Directory: Show Folder (Linux: Open Directory; Mac: Show in Finder)

Note that the "Application Data" folder in XP/Win2K and the "AppData" folder in Windows Vista and Windows 7 and later versions are hidden folders.


Please reply back to us.