Avatar for Username

Претражи подршку

Избегните преваре подршке. Никада од вас нећемо тражити да зовете или шаљете поруке на број или да делите личне податке. Пријавите сумњиве радње преко „Пријавите злоупотребу” опције.

Сазнај више

Ова тема је архивирана. Питајте друго питање ако вам је потребна помоћ.

window.gigya is undefined

  • 1 одговор
  • 2 имају овај проблем
  • 62 прегледа
  • Последњи одговор послао Balázs Meskó

xabier1
xabier1
more options

I used to access RAI (Italian TV) no problem until I upgraded my op system to Ventura 13.6.4 two days ago. Now when I try to log in to RAI from Firefox (latest version) I get the following message from the RAI system "window.gigya is undefined" . Even though my credentials are correct, the RAI platform does not allow me to log in to my account. This is a Firefox issue and not a RAI issue. I know this because I can access my RAI account and see TV content no problem via SAFARI. Perhaps there is a setting in Firefox I need to change. At the moment I am using Firefox with the standard settings (no changes to settings since I reinstalled Firefox in my machine today)

I used to access RAI (Italian TV) no problem until I upgraded my op system to Ventura 13.6.4 two days ago. Now when I try to log in to RAI from Firefox (latest version) I get the following message from the RAI system "window.gigya is undefined" . Even though my credentials are correct, the RAI platform does not allow me to log in to my account. This is a Firefox issue and not a RAI issue. I know this because I can access my RAI account and see TV content no problem via SAFARI. Perhaps there is a setting in Firefox I need to change. At the moment I am using Firefox with the standard settings (no changes to settings since I reinstalled Firefox in my machine today)
Приложени снимци екрана

Сви одговори (1)

Balázs Meskó
Balázs Meskó
  • Top 25 Contributor
  • Moderator
more options

This is a website issue either way (it might be a Firefox bug, but still, it's their website which does not work correctly), so I'd recommend filing an issue at webcompat.com and sending the report to RAI.

This is a Firefox issue and not a RAI issue. I know this because I can access my RAI account and see TV content no problem via SAFARI.

No offense, but this logic is flawed. It can be a Firefox issue, but there is no implication between the two statements.