We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

Претражи подршку

Избегните преваре подршке. Никада од вас нећемо тражити да зовете или шаљете поруке на број или да делите личне податке. Пријавите сумњиве радње преко „Пријавите злоупотребу” опције.

Сазнај више

Updating the ssl certificate

  • 1 одговор
  • 1 има овај проблем
  • 1 преглед
  • Последњи одговор послао Matt

more options

Hi, there

I've been using the thunderbird as my email client for years. I've been using the same email settings for a few private email accounts, with SSL support, for a few years without any issue. Last week, I updated my email server's ssl certificate with a different CA. The update was successful, and all the email accounts are still active and working properly.

However, as I was trying to set up the same email accounts, using thunderbird, for a new PC, the thunderbird can't completed the setup. I even tried to setup the email accounts offline first, and it still failed. I am 100% sure that the email server settings are exactly the same as the currently working ones used in the old PCs. This frustrates me a lot. The failed thunderbird email setup does not provide any error messages. When I pressed "Get Messages" button, it simply shows "Connected to xxx.xx.com...", and never downloaded any messages.

I strongly suspect that it has to do with the new SSL CA.

Does anyone have similar experience ?

Thank you. Regards, Eric

Hi, there I've been using the thunderbird as my email client for years. I've been using the same email settings for a few private email accounts, with SSL support, for a few years without any issue. Last week, I updated my email server's ssl certificate with a different CA. The update was successful, and all the email accounts are still active and working properly. However, as I was trying to set up the same email accounts, using thunderbird, for a new PC, the thunderbird can't completed the setup. I even tried to setup the email accounts offline first, and it still failed. I am 100% sure that the email server settings are exactly the same as the currently working ones used in the old PCs. This frustrates me a lot. The failed thunderbird email setup does not provide any error messages. When I pressed "Get Messages" button, it simply shows "Connected to xxx.xx.com...", and never downloaded any messages. I strongly suspect that it has to do with the new SSL CA. Does anyone have similar experience ? Thank you. Regards, Eric

Сви одговори (1)

more options

what error did you get using the account setup wizard?

Have you tried clearing the error console (Ctrl + Shift +J) and then attempting to get mail to see what appears in the error log? Not all issues bubble to the top with an error message unfortunately.