We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

Kërkoni te Asistenca

Shmangni karremëzime gjoja asistence. S’do t’ju kërkojmë kurrë të bëni një thirrje apo të dërgoni tekst te një numër telefoni, apo të na jepni të dhëna personale. Ju lutemi, raportoni veprimtari të dyshimtë duke përdorur mundësinë “Raportoni Abuzim”.

Mësoni Më Tepër

How to sync with Firefox sync after reinstalling Windows? I only have one device.

more options

I only have one device that syncs with my account xxxx.xxxxxxxx@rci.rogers.com. The IT department at my work upgraded my computer to Windows 7, and after reinstalling Firefox I realized that I can't get my bookmarks back since I can't connect to my account.

How can I sync again? I don't have a recovery key either.

Thanks in advance!

Luis.

I only have one device that syncs with my account xxxx.xxxxxxxx@rci.rogers.com. The IT department at my work upgraded my computer to Windows 7, and after reinstalling Firefox I realized that I can't get my bookmarks back since I can't connect to my account. How can I sync again? I don't have a recovery key either. Thanks in advance! Luis.

Ndryshuar nga James

Krejt Përgjigjet (3)

more options

Did your IT keep a backup of your old user profile folder? Your Firefox settings are stored in there. This article describes the relevant locations for XP and newer versions of Windows: Profiles - Where Firefox stores your bookmarks, passwords and other user data.

If you can get a copy of your old profile folder, then you can recover nearly everything.

If not, unfortunately, without a copy of the Recovery Key/Sync Key, I don't think there is any way to break in to your Sync account.

more options

Hi jscher2000:

Thanks for the quick reply. Unfortunately they didn't keep a copy of my old profile folder.

Thanks,

more options

Hi Thetraveller, I should have stated the question differently, but perhaps the answer is the same: did they save a copy of C:\Users\username\ (or C:\Documents and Settings\username\) which would contain your Firefox profile folder. If not, I think they should, but...